Ericka M.
BEWARE!!!
BEWARE!!! My husband and I rented a 2025 Ford Transit Passenger Wagon from United Van Rentals' Irvine location (July 10–12, 2026) for a desert trip to Arizona. Before booking, we told the rep, the van would be used for a Bach trip to AZ. On 7/10, a little over an hour into our drive, the A/C stopped blowing cold air. We called and Tracy brushed it off as just being hot outside. When we pushed back, he told us to get it checked and said the company would cover a recharge if needed. We diverted to a shop in the next city - Blythe, CA. Thankfully, we found a shop that stayed open passed 5 pm for us. But they found that the car needed a compressor — not a recharge. 11 people stuck in Blythe after 5 pm - no parts or shops open until the next day. Since then United Van Rentals stopped responding to our calls - we even emailed and called the Las Vegas location who said they'd get back to us - NOTHING. We were left to figure out how to get everyone to Scottsdale, pay for the repair, and travel in temperatures over 110 degrees with no a/c. We called numerous times after we got to Scottsdale, and still no answer, no call back, no response. I'm absolutely baffled. We complied with our contract, returned the vehicle last night, and this company still hasn't responded. They are blatantly in breach. We're out of pocket for diagnostic, taxi, substitute transportation in AZ, extended lodging, the rental fee for unusable days — with zero communication despite repeated attempts. It truly ruined our trip, we weren't able to make our evening reservations either. We gave United Van Rentals every chance to make this right before posting. The silence after a safety issue we'd flagged is what prompted this review.