United TravellerReviews of unitedtraveller.com

Response from United TravellerMay 20, 2023

Dear Alicia, We appreciate you bringing your concerns to our attention and apologize for the inconvenience you experienced with your reservation. We understand your frustration and want to assure you that we take your feedback seriously. After thoroughly investigating your case, we have identified the issue and taken immediate steps to resolve it. We sincerely apologize for the confusion and frustration you encountered with your reservation and the inconvenience it caused. The problem you faced with the hotel reservation not being found under your name has been rectified. We have worked closely with the hotel to ensure that your reservation is confirmed, and you can proceed with your travel plans without any further issues. Additionally, we have reviewed the communication you had with our customer service team regarding the refund, and we apologize for any difficulties you experienced during that process. We have taken measures to address these concerns internally to ensure smoother and more efficient handling of similar situations in the future. We understand the importance of trust and reliability when it comes to travel arrangements, and we assure you that the situation you encountered is not reflective of our usual standards. We genuinely value our customers and aim to provide excellent service. If there is anything further we can do to assist you or if you have any other questions or concerns, please do not hesitate to reach out to us directly. We are committed to resolving any remaining issues and making sure you have a positive experience moving forward. Thank you for giving us the opportunity to address your concerns, and we appreciate your understanding. We hope to regain your trust and have the chance to serve you better in the future

Response from United TravellerMay 20, 2023

Dear Clara, Thank you for taking the time to share your feedback with us. We are sorry to hear about your negative experience and your perception. I understand that you thought we were a scam due to your expired flight PNR. I'd like to clarify that an expired PNR doesn't indicate any fraudulent activity on our part. I apologize for any confusion or lack of communication regarding the expiration of your PNR. However, I assure you that we are a legitimate company committed to providing excellent service. We value your satisfaction and take your concerns seriously. Our customer service team is dedicated to resolving any issues and restoring your faith in our services. We are committed to providing excellent service and ensuring the satisfaction of our passengers. I wanted to inform you that we have thoroughly investigated your case, and we have identified the issue with your reservation. I'm pleased to inform you that the problem has been resolved, and the funds for your booking have been refunded to your original payment method. We sincerely apologize for any inconvenience caused and the initial frustration you experienced. It was never our intention to create a negative experience for you. We appreciate your patience and understanding throughout this process. Should you have any further questions or concerns, please don't hesitate to reach out to us directly. We are here to assist you and make sure you have a positive experience with our company in the future. Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future.