United Nation Van LinesReviews of unitednationvanlines.com

Don't be bamboozled. These guys are a joke. I am convinced that the reviews you are seeing online are all done internally and are fake. They have maybe a total of 3/4 workers that take calls and book deals. Richie, Lisa, and one more warehouse manager. The process: They hire crews for each part of your job. Packing, loading, unloading, delivery, and finally unloading your stuff. The ONLY part they will take responsibility for is... Nothing. It's actually brilliant. Why? Because they have built a system where they can point to any other 3rd party and say it's their fault. Therefore, you are stuck holding the short end of the stick WHEN (not if!) anything happens. You are forced to take it up with the 3rd party responsible. And let me tell you... that's nearly impossible as you don't know who they are or what company they have (if any). It took our stuff almost a 30 days post pick-up to make it to our house. It should have been sooner, but one of the 3rd party drivers picked up the WRONG stuff and brought it to our house. When I called United Nation they said it was not their issue and that it was the driver's fault. Well, I couldn't take it up with this particular driver as he had someone else's stuff and he just left to deliver it to the correct location. SO... we waited an additional 10 days to get our correct stuff. I was told by United Nation that I would receive a call to make things right at the very end of my move... I have YET to receive a call and it has now been 14 days since our stuff was dropped off. We were ultimately charged $4K more than what we were quoted. My calls were screened by United Nation and I never ONCE received a call back from them even though I was told numerous times that I would receive a call back. The only way you will get anything done and get any information is IF YOU continually call and IF they decide to answer your call(s). When I called to ask about the manager or owner... I was told he was too busy. Ultimately, a terrible experience. Again, they have built a system where it will NEVER be their fault and it will leave you with short end of the stick. Do not use them. You will regret it. Don't be tempted to use them because of the "low" price they quote you. It will NOT end that way. Proceed with caution.

Oh my God. What did I do by letting them take everything I own. They have all my life paper work in boxes. I keep all paper work. I'm 70 years old and I need my medical records. They are not delivering peoples things. What am I going to do??? Please someone help us. They have my things 15 days, I cannot get answers. I paid it all up front $15K. What am I supposed to do??? I'm sleeping on floor with 3 cats in empty house. I believe my things were stolen. Reported to BBB, FTC, Attorney General, Consumer Affairs, DOT. I'm not the only one here READ ALL THE OTHER PEOPLE IN TROUBLE ALSO. This is still going on. People besides me have their things hostage. The Russian owners have all of our things. Everyone needs to file lawsuits now before it's too late. My entire life belongings are with these people. I have nothing. You need to come across with all of our things. You will pay for this someday. How could you be so cruel and heartless.

Deceit is built into every element of this company, get you hooked with a low estimate, get a securinty deposit of thousands, get a truck too small for the load, get into your house with crew and boxes and announce that the estimate must be recalculated. This for us increased the cost from about 12k to about 20k. We could take it or leave it, too late for getting the deposit back. This is a mid stream hostage situation. Too committed to timing to start over. Contract is binding on client, but has a list of spaces for the mover to add more costs after getting posession of your stuff, which is illegal. Never on time, said about 7 days to move us, took the max of 17 days, which had us camping out for 2 weeks in a house without furniture. Showed up half a day late on move day. Never on time, very hard to get on the phone, some abusive on the phone,, never call back. Lied about costs of mid stream recalculation saying it was same per unit as the original, but they added a surcharge for everyghing beyond the original estimate, which was their intentional underestimate. They owe us thousands in refund due to this. They broke fine china by putting it flat in the bottom of boxes and putting heavy objects on top, crushing various china platters and cups. They broke plates, platters, glass in the china cabinet and framed pictures, cups, glasses, a clock, the Tiffany lamp, most floor lamps sprung from the base and wobbly, a wall clock, a padded antique rocking chair which they abandonded and did not move, and bent a frying pan, to name a few. We have about 100 pictures of damage which i will try to attach to a subsequent post. The consumer affair web site is a fraud, and that is what led us to this horrible company. They dumped clothes into the wardrobe boxes without hangers, packing suits and good clothes into a mashed mass, and on occasion mixed other stuff in the clothes. They lost the key to the china cabinet, broke some of the glass in that cabinet, and broke the leaded glass Tiffany lampshade, the most valuable object we had, by pressing the edges hard down across a metal pipelike base without padding. Their liablility for a $300 lampshade is $0.60 per pound, so if this weighed 5 pounds and they paid you wou,ld get $3. I paid $175 in the contract for the upright piano which they then refused to move so i eveintually paid them $200 more cash on site to get them to move it. They lease trucks and hire contractors for the work. One individual, who i think was an employee, vandalized our stuff by intentionally packing it to break. This was often by putting large china platters in the bottom of a box and piling pots on top with no padding. They bent a fryng pan. The contract employees usually did a good job, but the prevailing outcome of this move was horrible due to the initial deceit of the first sales contract, and the malign and hostile behaviour or the first supervisor (loading) to set so much of our stuff up for destruction. Stay away from these people, do not believe a word they say, and do not rely on Consumer Affairs as an honest reporter.

Do not use this company! Some of my furniture never arrived, and two items were very damaged. They do not respond when I call customer service to make a claim. They will only accept cash or cashier's checks, and they don't own any vehicles - they rent them! Although the crews who picked up and delivered my furnishings were wonderful and worked SO hard, I can't recommend this moving company. AND you will end up paying much more than their estimate.

This horror story is too complex to relay in detail, but I will outline my primary complaints. My first estimate, given over the phone and later written, was for around $9500 to move from California to Oregon. By the time our furniture was delivered in Oregon, the price had almost doubled. Two of the three increases came after our belongings were loaded and before delivery. We could hardly refuse. Final payment was due in cash or money order before they would offload our household goods. They left a message for us at 10:25 on a Sunday night saying they would arrive to deliver our stuff at 9:00 the next morning. First, this short notice was given almost a month after we were first available to receive our furniture, during which time, we were living in our new home with a folding table, four folding chairs, and a bed we purchased to sleep on rather than the floor. Second, the Monday after they texted was Labor Day. We tried every way we could think of to get the final payment of $6122.80 in cash. No luck. The driver said he would be here the following day, Tuesday, and wait for me to get the cash. He was and I did, but then he and two local hires unloaded the truck. One of the hires was totally inexperienced and had no respect for our belongings. As it turned out, we discovered that the same was probably true of most of the people who handled our stuff. As we unpacked, we discovered several pieces of furniture were broken, several pieces of artwork were damaged, and some delicate glass serving pieces were in pieces!! I could tell quite a story about my suspicions (why cash or USPS-money orders ONLY?), but I think what I’ve written should be enough to dissuade you from making our mistake. DO NOT BELIEVE THE POSITIVE REVIEWS!!!

Our things were packed august 1 to be delivered aug from California to Tennessee it is Sept 9 no delivery, no returns calls. We have filed a criminal complaint with the police, complaint with DOT, Ca State Attorney General. Illinois Attorney General and Ohio Attorney General. This company is a bunch of crooks. Next step will be to file a lawsuit against the owners Christopher and Deborah Yacks. Not even a 1 star.

My sister in law is in the process of moving from California to Arizona. She has tried since June 7th 2021 to get her items delivered with no luck. She has been told numerous times she will get a phone call. It is August 2nd 2021 and she has not heard back from them. I will update as this plays out

I think they are spending all their time writing their own fake 5 star reviews? I have not seen nor heard from this company since they took my stuff on June 10 2021. It is now July 25 2021 and all of my belongings are missing. Where is the truck with my items?? No idea, and no one will call me back. It's the most infuriating, scary awful process. And It has cost me $10,000 so far. Did I just pay someone $10,000 to steal my things? Will I ever see my belongings again. I really don't know. Do not get scammed.