United Nation Van LinesReviews of unitednationvanlines.com

Terrible experience! This is my fifth cross-country move and this was the worst experience ever. The "professional" packers did a terrible job of packing. It was obvious no care was taken with any of my items. Most looked like they were just thrown into the boxes - especially the large wardrobe containers. Many items, like a table lamp, were packed upside down. Who does that?!?! The items I packed came intact. They ruined virtually ever piece of furniture I own with all the "transfers" to different trucks. Some of the boxes sustained water damage. My white mattress cover was not properly bagged and came with filthy footprints on it. Actually, many of my items looked like someone walked on them. Boxes were opened and the contents spilled out into other boxes. My child's high school graduation photos were thrown in one of the filing cabinets (I had emptied and packed all those contents prior to these people arriving), with other loose items that all came damaged. The hardware and feet to my bed were not with it so I could not even set up my bed to sleep in that night. I still cannot use my printer for work/school because they separated the printer and the cable - no idea where it is. They destroyed a couch table and broke a picture - the list goes on and on. They do not accept cashiers checks (who does that?) that are the most secure form of payment - so that created another level of nightmare. When I tried to call the company to get this resolved, they kept hanging up on me - I heard them talking about me and clearly they could see my number. One of the packers broke an item and his comment was, "I guess I broke that. Too bad, so sad." I believe the crew chief sent him home for this and his bad attitude on not wanting to wear the mask I provided for my protection and that of my elderly relatives. I do not care what the government rules are - if I am paying you thousands of dollars to move my belongings, you bet you are going to follow my health and safety rules. That should be an expectation - or don't take the job! If you do not care about your belongings go ahead and hire these jokers. No one on either of the crews spoke English fluently so I could not communicate effectively with them. Common sense would dictate that you pair workers who speak a particular language with the people who are moving. The office gave me conflicting and incorrect information on when my possessions left the state. They delivered on the 16th day of the 17 day window. Finally, when the two people showed up to unload my belongings, one of them (who spoke no English), had sandals on. I am sure that must have violated some kind of labor or OSHA laws. No professionalism whatsoever. I will never work with this company again.

This is a review of United Nations Van Lines with hope it will help others make an informed decision on their choice of carriers for a long distance move. After reading many reviews we chose United Nation Van line because they have an expedited delivery option.We were scheduled for an April 8,9 pick up with and expedited delivery window of April 12-16. The crew picked up our items on the 8th. We were informed by Carin in Customer Service we needed to wire payment since a check would not have enough time to clear. We were told our items would be taken to the secured storage yard and loaded on a truck for the expedited delivery. All good at this point so we headed to our new home a 3 day drive expecting our items to be delivered about two to five days later. As the delivery widow arrived I called and was told no our delivery was not on a truck and we would not receive our items till the end of the next week at the earliest. I called back and a second time and spoke to Carin in customer service. She agreed that was not the contract we had and said she would look into it. After a few days ( I called every day) we were told the truck for our delivery broke down and they were waiting for the next truck. They did refund the expedited delivery charge and promised to get our items loaded on the next truck. We were told not to worry the items were stored a the secure warehouse and were safe. We were frustrated but understand things happen and shipping was a busy sector of the economy at the time. Our biggest complaint was we could not get an answer to when we could expect our items. They had no schedule or plan for our items. On Friday the 22nd of April Carin told me they had a truck loading to head our way and we should get our goods by Friday the next week. This was correct and we did get our shipment on Friday the 29th. The truck however was not a United Nations Van Lines truck but an independent subcontractor. Two weeks late but at least we had our items back... or so we thought. The goods as they were unloaded looked in decent condition, one has to be realistic when you move your items some things will be slightly damaged and scratched some boxes may get a bit crushed it’s just how it goes and the small issues we had we understood and accepted as normal wear and tear of a move. I won’t fault United Nation’s for that. As we began unpacking however, my wife found two boxes both from our bedroom area which had the side of the box ripped downward from the handle (Home Depot boxes) these were then attempted to be re-taped. In each box we found items had been stolen. In the first a jewelry box top was broken open jewelry, thumb drives of photos, and sentimental items were stolen. In the second two expensive pairs of sunglasses were stolen. Only valuables were missing from each box. This was disturbing theft is very different from damage or even lost or misplaced items. I called Carin in customer service and explained the situation when I described the boxes she agreed it was theft and apologized. She stated she would inform her manager and look into it. She also took a preliminary list of items and said there was a lost and found perhaps some of the sentimental items could be found that way. I called back several times and finally spoke with Carin’s manager Lisa a week later. When I began to describe the situation she was unaware of the theft completely, she had never been informed she also agreed it was clearly theft. Only when I spoke to her did she contact the warehouse the goods had been stored at. A whole week of time was lost. We relayed to her we knew the items were gone and only the sentimental items and photos stolen were irreplaceable. She also apologized and told us on the back of the contact it states you should never ship items of value that could be lost. This leaves us at the end of our review. choosing a shipping company is a tough call most of us have items of value both monetary and sentimental we have to ship despite the very small fine print on the back of a page it’s just life. My wife and I understood damage and loss were a risk in the move. However theft is a different matter it is a complete violation of the trust you put into a company to move your items, it’s not incidental to the business it is out and out a crime.

Like Adam - May 5 2022 we were moving from Seattle. We were going to OK and our belongings were to be transferred in CA. We also had the Russian. We were originally quoted base on 1001 cu ft. They suggested to up it to 1101cu ft get the better rate. Again told that the cube would be verified on loading and in CA . LOL. The packers and movers were day laborers. When everything was loaded they tried to say that it was 1400 cu ft. Because it was loosely packed you could not calculate the cube. When I said that we were quoted based on 1101cu ft he said OK how about 1251cu ft. Again it would be verified in CA. LOL. The items were moved into a storage unit. Based on the dimensions of the unit and the space taken up we were over charged by about 150 cu ft. I sent pictures to UNVL and they would not accept them as they said that they could not confirm them and had not taken them. The pictures were actually taken by the storage unit manager. I wrote to the BBB but that made no difference. Calls to the office and emails to the owners were not responded to. The packing was horrendous. We had over 40 pieces of china etc that were broken. A lot in multiple pieces. Furniture items were scratched, broken or lost. If you do not want to get ripped off and value your belongings do not use them.

I would give 0 stars if possible. (or less) The single worst experience dealing with any company in my life. The estimation practice they use to give you a quote is a bait and switch. We itemized everything we owned and then the final bill was almost double what they quoted. The packing crew arrived at 3PM. (they said they were double booked for the following day - NOT MY PROBLEM) Then they refused to leave until they were finished. Which didn't happen UNTIL 3:30AM!!! Despite paying for a full pack service, I had to spend hours helping pack and disassemble furniture just to get them out of the house. They also forgot several items and left them behind. This is lost property. When I complained to the main office about this experience, the staff there was rude, argumentative, insulting and accusatory. I am beyond disgusted with this place! They literally do not care how badly the treat you. It gets worse. After weeks of arguing over the phone, and seeking legal guidance, we had no choice put to pay whatever exorbitant amount they asked for. On move-in day, a single worker arrived (with his girlfriend who was not an employee, that I know of?). He shared a few stories about how the guy who had handled our packing (a Russian, I won't use his name here) usually does a terrible job and has some real horror stories about how he mistreats people. This unpacker guy was nice enough, but... after unloading the truck, he put together 2 pieces of furniture and then said "I'm leaving." No argument, no further comment, he just left. With virtually no unpacking done, and barely any furniture assembled. All services we paid for. It gets even worse. Thousands of dollars of our items were broken or lost in the move. Entire boxes never arrived. Computer monitor was broken, boxes were packed with loose items like books and metal storage racks. Lots of damaged furniture. Giant boxes were only half-filled (meaning we paid for footage we didn't even use). To this day, we are still slowly going through the claims process. The kicker is, as of today, there is a warning on the BBB website for this place as there have been many complaints. I even found a website out there dedicated to how bad this place is! (unitednationvanlinessucks.wordpress) If only that stuff had existed when we were shopping for movers. DO NO USE THIS COMPANY!!!!

DO NOT USE - PRICE GOUGING, MISMANAGEMENT, DECEPTION, POOR TIMELINESS, UNFULFILLED SERVICES Using them for our out-of-state move from Seattle to San Francisco was one of the worst experiences of my life. I kept a detailed list of all our grievances regarding the move that spans many pages. I'll try my best to summarize here: • The original quote that they "reel you in on" is predatory — we ended up having to pay thousands above the estimate (despite, ironically, ending up moving fewer items than were listed in our 800 sq ft estimate) • There were constant delays on their end with poor/little communication • When the mover finally showed up, the first thing he did was to attempt to change our estimate from 800 to 1200 sq ft — adding an extra $2000. This is despite the fact that when we spoke with two other folks from United Nation Van Lines (the salesperson and the QC person), they said our item list would easily fit in 800 sq ft — the QC person even suggested we had room for more! We ended up being coerced to negotiate it to 1000 sq ft — adding an extra $1000. Our mover said we could dispute this after the move was finished (spoiler alert: we couldn't). • Rather than actually measuring the space our stuff took up in the truck, the mover pulled out a calculator and showed me a number: 983 sq ft. When I was skeptical about the number and asked for him to measure, he acted in a rush and said that we would remeasure once our stuff was in San Francisco (spoiler alert: he didn't and we were forced to pay). • Our mover lied about when he would arrive at the destination. After missing the first arrival date (without proper communication), he actually called to tell us he would show up the next morning. He didn't show up. The next day, someone else from United Nation Van Lines called to tell us that our stuff is arriving the following day — a day we had warned the them ahead of time would not work (our new apartment had a strict rule that two tenants could not move in on the same day). They said if we couldn't do that day, we would be charged upwards of another thousand dollars. Their(!) mismanagement and poor timeliness would be the reason why we(!) had to pay. • One might think: maybe they had a reasonable excuse for these delays? Well, I actually packed up some Apple Airtags in my moving boxes to track where my stuff was. I noticed that one of the delays, which the company did provide a reason for, was a "pitstop" at a CASINO (!!!) for more than 6 hours. This casino was not right off the driving route — it was 12 miles away from the 5 freeway. • When my mover finally showed up, he came alone in the same truck that he picked up our stuff in. They added an additional $650 fee for a shuttle service in SF because they said that truck would be too big to drive in San Francisco — apparently there were rules against large trucks. However, we didn't get a shuttle, the truck that arrived was the same license plate! So the truck we didn't get charged for in Seattle, we got charged for in SF. • Because he showed up alone, I, the one paying for movers to move my stuff, had to help carry our heavy items. My back did not feel great the next day... Additionally, our bed frame did not fit in the elevator and he said he didn't have the tools to disassemble it. Rather than helping us figure what to do, he hastily got us to sign the form agreeing that our stuff was received and bolted out. He didn't even unpack a single thing for us — he left it all wrapped in moving blankets and fled. • As he was leaving, we asked about remeasuring as he had promised. His response: "Deal with the company! I am just the driver! Deal with the company!" • We tried to deal with the company. Every time we try to speak with them about these issues, it is frustrating, stressful, and hopeless. The claims site they pointed us to does not handle claims of our nature — only claims citing damage. When we tried to speak with a manager about our case, they would not give us a number and said that they would call us. They never did. PLEASE DO YOURSELF A FAVOR AND AVOID!

1. Company did not comply with contract. Contract included clause that the cost would be based upon the actual volume of goods. The estimate and payment were based upon a full van load of 4200, cf. The actual volume was 3800 cf and the company has refused to refund the difference of $2,700. 2. The original “over-estimate” by the salesperson was 3000 cf; however, a “QA” rep estimated 4200 cf after viewing relator.com photos. 3. QA rep stated that if not paid for full load prior to move, some items would be left behind or increased prices for volume and packing materials – coercion to increase price. An additional cost of $6,000 was required for a total of almost $22,000. The driver would not start to unload until the full amount was pre-paid. 4. We paid for “full pack” services, which was to include emptying of all drawers and special wrapping of delicate items. This was not performed for any of the dressers, desk, or re-assembling of beds and a large bookcase. The cost per the contract was based upon the full volume and a refund has not been provided for the reduced volume and for the failure to provide the service. The amount of the requested refund was $1,890; however, no response has been received. 5. Driver and rig were not licensed to transport household goods per info from USDOT (General Freight only). The driver stated day laborers (not employees as promised) were hired to “expedite unloading in order to leave for California on another trip to haul produce. 6. A Fictitious Names filing was submitted to the Ohio Secretary of State (07/12/2021) which was seven months after the move. Agent/Registrant - “Moving Nation Deliveries LLC”. 7. A pending insurance cancellation was noted on a USDOT Federal Motor Carrier Safety Administration document. 8. Company did not provide a Bill of Ladings. We were allowed to photograph the first page only and the packer stated he would send a written copy; however, none has been received. 9. All movers were assured, more than once, to be company employees, but local laborers were hired to pack and load and only local laborers to unload. The only company employee was the lead packer. The driver was a wildcatter. 10. We were informed that a company truck would be utilized for the move – van and tractor were from wildcatter. 11. None of the dish pack boxes were provided with packing inserts, which resulted in numerous broken items. Heavy items were placed on top of delicate items resulting in damage even without minimal damage to cartons. 12. Special packing for expensive and antique items was requested and acknowledged by the estimator and the lead packer; however, this was not done for a number of special items and damage was incurred to those items, such as a crystal chandelier and antique clock. 13. None of the boxes were numbered and most boxes were not marked – lead packer had to borrow marker for the few boxes that were identified. The contract included a clause that the cost would be based upon the actual volume of goods. The estimate and payment were based upon a full van load of 4200, cf. The actual volume was 3800 cf and the company has refused to refund the difference of $2,700 based upon their unit pricing. The original “over-estimate” by the salesperson was 3000 cf; however, a “QA” rep estimated 4200 cf after viewing realtor.com photos. The QA rep stated that if we did not pay for a full load prior to the move, some items would be left behind or we would be charged increased prices for volume and packing materials – coercion to increase price. An additional cost of $6,000 was required for a total of almost $22,000. We also paid for “full pack” services, which was to include emptying of all drawers, disassembly and re-assembly of large items, and special wrapping of delicate items. This was not performed for any of the dressers, desk, or re-assembling of beds and a large bookcase. Excessive damage was incurred due to minimal use of packing or the absence of packing for a crystal chandelier. A refund has not been provided for the failure to provide the service. The amount of the requested refund was $1,890 based upon their unit pricing; however, no response has been received. Other issues include the following. The driver and rig were not licensed to transport household goods per info from USDOT (General Freight only). The driver stated day laborers (not employees as promised) were hired to “expedite unloading in order to leave for California on another trip to haul produce”. The company submitted a Fictitious Names filing to the Ohio Secretary of State (07/12/2021) which was seven months after the move. Agent/Registrant - “Moving Nation Deliveries LLC”. A pending insurance cancellation was noted on a USDOT Federal Motor Carrier Safety Administration document. We have a copy.

This company is the worst moving company I have ever worked with. The original sales guy, Roland King, told me that he would be my representative to contact for all facets of my move. He assured me that all movers were employees of UNVL and that all trucks were owned by UNVL. None of this was true. After the down payment check cleared I had no representation, the employees were mostly contract as were the trucks. Our furniture arrived with lots of damage - broken leg on dining room set, dining table dropped on a corner so that the top will need to be refinished, granite topped sofa table cracked and missing corner, etc.... In addition to damage there were brand new items in the original factory packaging that did not arrive. UNVL assured me that they would check their warehouse to see if these items were misplaced. They were sure that these were not stolen...right. I was fooled by all the 5 star reviews with the glowing testimonials of how awesome this company is. Now I am convinced that these are all fake reviews. Check out reviews on Yelp for this mover. Apparently the thieves at UNVL only submit fake reviews to Trustpilot or Yelp is better at rejecting dubious reviews. Conclusion - Do not hire this company!!!!

Buyer Beware!! This company will rip you off. Just try calling their so-called Customer Service. They NEVER call back. When I finally got through to them, they lied to me TWICE! I've since found out that they have kept other people's possessions until they extort more money from you. I would bet that most of those favorable reviews are padding created by the company itself. Do yourself a favor and find a reputable firm, not one that tries to play off the name 'United Van Lines' but is a sham.