UNIT 1Reviews of unit1gear.com

I purchased the Unit1 helmet along with the lights and remote. It took some time for the order to be dispatched. When I reached out to their help desk, Maria Fernanda Chavarria from their support team promptly got in touch with me. The following day, she shared the airway bill with me. Upon receiving the package and attempting to configure it, I discovered that the remote wasn't connecting despite multiple efforts. I contacted Maria again, and she kindly provided me with steps to troubleshoot the issue myself. This guidance was extremely helpful, and I was able to resolve the problem. Additionally, I noticed that an item I ordered was missing from the shipment. Once again, I reached out to Maria, and she quickly coordinated with her team to send the missing items. Overall, my experience was very positive. I have purchased from various online sites before and encountered issues, but I must say the support I received from Maria, with no delays, was truly impressive! I wish Maria and her team all the best. Suresh Nambiar

I own a helmet and water bottle from this company. I originally bought the helmet for bicycling but found it was a little too heavy for long rides. Now I use it for using electric scooters and it's perfect for that! The water bottle is small for rides, but great for the gym. I knocked it over and an important bit chipped off and I received fantastic customer service.

I wrote a review before, but I am writing a new one, because their product saved my life. I was riding my bicycle in a bike lane down a moderately busy street when an SUV swerved into my lane and hit me. I bounced off the car and hit and slid a little bit on the concrete. I twisted my wrist, got road rash on my knee, and got 4 stitches across my orbital bone. My Aura helmet, though, took the worst of the impact. The scrape on the side of the helmet would have been my skull. I was banged up, but I didn't have a concussion! When I talked to the Unit 1 People about my misfortune, they offered a new helmet and visor at-cost, which is quite generous for a small company that is still on the rise. I thank them for making such a good product and for being so accommodating. I truly owe them my life.

Order a small Aura helmet through kickstarter. But when it arrived, realised that it was too small and contacted Unit1. They were very responsive though the whole process took a few months as I had to wait for them to finish shipping to the rest of the backers. But once they received the return Helmet, they were very quick in response and I got the replacement helmet within a week. Thank you Matias, Sofia and Maria for your assistance. Love the Helmet and lights.

I recently purchased two Unit 1 Aura helmets for my wife and I. Whilst being very happy with the comfort and quality of the helmets, we experienced some technical issues with them. We contacted Unit 1 and were assisted by Matias, Johan and Manuel. The fix took a little while to achieve but we were kept informed regularly about the progress. The issue is now completely resolved and the service we received from Johan, Manuel & Matias was second to none. These people went above and beyond what could reasonably be expected from customer service. We would have no hesitation in recommending Unit 1 to anyone seeking quality cycling kit.

I can't say much wrong about anything. The support was amazing (thanks Matias 😎👌). The products are amazing (I got the Aura with all the lights and adapters) great quality and work great together. Here's a video: imgur[dot]com/a/4rzbVvw Delivery is super fast! Only two small issues I managed to work out. 1. The remote wouldn't pair with the app, but I only had to reset the helmet (press the power button 8 times very fast). 2. The Android app doesn't seem to be compatible with any of my phones 🤷🏻‍♂️, but I managed to get the APK from APKpure, then use a XAPK installer to install the app and it worked. I couldn't get the remote firmware to update the first time, so used my iPad to do this. After all this, the Android app works fine and everything updates. Please fix this for users 🙏🏻

These guys are amazing. Was not sure about delivery in UK as there are comments about fees. I wrote to help desk at Unit 1 and Matias explained me everything. They opened warehouse in UK and no more fees or charges. Matias was so helpful he even made my order and sent me an invoice. Only thing i had to do was pay for it. Got my helmet next day!!! Had a small problems with remote but Sofia from customer service helped with that straight away and everything works perfect now. Thank you guys!

I am really happy with my Aura helmet. It looks nice and has great visibility. I feel much more comfortable in the busy Amsterdam traffic with the front, back and break lights and turning signals. Kudos to the support team! They really did their best and took the extra mile to help me with an issue with the helmet.