UNIT 1Reviews of unit1gear.com

Voor mij en mijn vrouw een helm gekocht, alleen stopte mijn helm na 2 jaar met opladen. Na contact met de helpdesk ben ik echt heel netjes geholpen door Maria. Wij hebben ook voor onze zoon een gekochte die komt hopelijk in december, erg te vreden over de helmen en de service.

Absolutely brilliant helmet Aesthetically beautiful Wears really well Super functional and clearly a game changer

Great customer support from the first contact!! Laura responded to my first inquiry about the availability of the Aura helmet. She was right with me all the way up through that inquiry and onto purchase and then to problem resolution. After i placed my order, I saw that Unit 1 was offering up to a 20% discount on combinations of products purchased. I contacted Laura about this and she confirmed the discount and promptly refunded me the discount. When I received the Aura, I had problems with powering on. I reached out to Laura and she immediately responded with instructions on how to turn the helmet on. She did this by sending pictures and a video. The helmet was delivered on the date promised. Thank you Unit 1 team for providing me with a great product and customer service.

Incredible and reliable helmet. Shout out to the customer service. Highly recommanded.

Honestly such a friendly and amazing company, great tech, and with a customer-first attitude! Really lovely everyone there, and thanks to both Maria and Matt for all their swift and effective help with the few issues I encountered, genuinely can't fault how lovely they've been! ❤️

I can’t say enough good things about Unit 1 and their premium Aura helmet. The high-tech features were what first attracted me to the company, and after my recent accident, I can say that the investment was absolutely worth it. I was in a serious e-bike crash, and my Aura helmet was the first thing to hit the road. Thanks to the helmet, I walked away without even a concussion—it quite literally saved my life! The Aura helmet boasts fantastic capabilities that make it stand out from other helmets. It has crash a detection feature, and front and rear lights that can be programmed to synchronize with lights on your bike or backpack. It even includes turning signals controlled by a remote mounted on your bike’s handlebars. But most importantly, the helmet is designed with MIPS (multi-directional impact protection system), which helps prevent brain shake during an accident. I can truly say it works! After the crash, I contacted Unit 1 about a replacement helmet, and their customer service was outstanding. Maria was incredibly helpful and quick to respond to all of my emails. Unit 1 went above and beyond by offering me a discount on a replacement helmet and, despite no longer shipping to New Zealand, they made an exception just for me! They also gave me a discount on shipping, which was beyond generous. Unit 1’s commitment to its customers is evident in everything they do, from the life-saving quality of their products to the exceptional service they provide. I absolutely love this company and can't wait to hear more about their crash replacement program. I highly recommend Unit 1 to anyone looking for the highest level of protection and cutting-edge features in a helmet.

Had some issues with the first unit but after great support I was able to get a new unit and all is working great

I purchased the lights from the website and the purchase process was flagged as suspicious, so I contacted Laura in support and the attention was brilliant. I was able to re-purchase with no problems. A joy that in a few days the lights will arrive for me. Thanks once again!