UNIT 1Reviews of unit1gear.com

Response from UNIT 1Jun 5, 2025

Hi Faranak, Thank you so much for your kind words and for taking the time to share your experience; it truly means the world to us! 🌟 We’re thrilled to hear that you're enjoying your UNIT 1 gear and that our customer support team (shoutout to Manuel and Maria!) could be there for you when needed. We work hard to make both our products and our service something you can count on, and hearing feedback like this reminds us why we do it. Thank you again for being such a valued part of the UNIT 1 community! Warmest regards, The UNIT 1 Team

Response from UNIT 1May 29, 2025

Bonjour, Merci infiniment pour votre retour si positif ! Nous sommes ravis de savoir que notre équipe du service après-vente a pu vous répondre rapidement et résoudre le problème avec vos coussinets. Cela nous fait vraiment plaisir de lire que notre engagement envers la qualité et le service client est reconnu. Encore merci pour votre confiance et vos encouragements — cela signifie beaucoup pour nous. N’hésitez pas à nous contacter à tout moment si vous avez besoin d’aide. Bien à vous, L’équipe UNIT 1

Response from UNIT 1Apr 30, 2025

Hi there, Thank you so much for taking the time to leave such a thoughtful review — we really appreciate your kind words! We’re thrilled to hear you’re enjoying the high-quality feel of the helmet and handlebar remote, and that the app and overall setup have been easy to use. That’s exactly what we aim for: safety, innovation, and simplicity all in one package. If you ever have any questions, need assistance, or want to share more feedback, we’re always just a message away. Thanks again for your support and for being part of the UNIT 1 community! Best regards, The UNIT 1 Team 🚴‍♂️💡

Response from UNIT 1Apr 29, 2025

Thank you so much for your kind words Claudia! We’re really happy we were able to get everything sorted for you, and even more thrilled to hear how much you’re enjoying the helmet. It means a lot to know you feel safe and comfortable! We also love your suggestion for a light pink AURA we’ll definitely keep in mind your request. Thanks again for your support and for being part of the UNIT 1 community! — The UNIT 1 Team

Response from UNIT 1Apr 16, 2025

Hi Antonio, Thank you so much for your kind words! We're really glad to hear our support team was able to assist you efficiently and provide a quick resolution. Your satisfaction means a lot to us, and we’re happy we could get you back on track with a replacement. If you ever need anything else, we’re just a message away! All the best, The UNIT 1 Team

Response from UNIT 1Apr 11, 2025

Hi Miwa, It was an absolute pleasure helping you out, and we’re so glad to hear you’re enjoying your AURA! We truly appreciate customers like you your kind words and support mean the world to us. Thank you again for recommending both our product and service! Stay safe and ride bright, The UNIT 1 Team

Response from UNIT 1Mar 21, 2025

Hi Maria, Wow thank you so much for your incredibly kind words! We're absolutely thrilled to hear that you've had such a positive experience with the AURA helmet, lights, backpack, and our service. It means the world to us to know that our products are not only meeting but exceeding your expectations. Your support and enthusiasm truly motivate our entire team. If you ever need anything or have questions down the road, don’t hesitate to reach out. We’re always here for you!

Response from UNIT 1Mar 19, 2025

Thank you for your review Mark! We're thrilled to hear that Manuel was able to assist you with pairing your helmet and remote. Patience and knowledge are what we strive for in our support, and it's awesome to know you had a great experience! If you ever need anything else, we’re here to help. Enjoy your gear and ride safe! 😊🚴