UNIT 1Reviews of unit1gear.com

Even though the products work fine and draw attention in traffic, the company itself is a total ripoff. I’ve supported Unit1 twice on Kickstarter, especially the second campaign was a pure cash grab. On top of the massive pledge, they asked for over 200$ for regular container shipment (they charge you to ship the products to their Warehouse and then charge you to send it to your home) and even more asked for additional money to forward the tracking number. Customer Support is nonexistent, they reply with the same wording every time and don’t appear to meetings that you can request on their website. If you are into the helmets, buy them when available directly from their site, it will be cheaper than supporting on Kickstarter, even though they promise up to 40% savings.

I bought 1 x Smart light, 1 x Turn Signals, 1 x Smart Light Mount Pack and 1 x Water Bottle. Returned all except the water Bottle. Unit1 has great products, very good quality, expensive prices (but reasonable), but unfortunately useless App. I wasn't able to connect Smart Light & Turn Signals with App. Bluetooth connection was sometimes unstable, disconnected whenever i opened App. Every time, I had to delete and install App again to be able to set up light for one time. Afterwards again no connection to App and no possibility to change light mode. Light switch button wasn't practical, hard to use, very deep integrated into the Smart Light. Turn Signals Dock was supplied with two rubber straps to be mounted on bike handlebar. A little bit loose, as rubber straps wasn't fixing it tight on handlebar (plastic ring with screws would be a better solution). Light mount pack includes 4 types of mounts (including Universal Mount), even though Smart Light includes 1 x Universal Mount. I needed only the saddle Mount, but had to pay for the complete pack (not a sustainable solution). Better to offer each mount separately at cheaper price. Summary: Very good products and solutions, but unfortunately useless if Unit1 doesn't solve the App problem. I would love to buy all the products incl. Aura helmet again, but only if App problems are solved.

Ordered Aura in Medium, got a Large one. Exchange now last for over 2 Weeks and going on. What they call customer service ist crap. Each step takes 2-3 days. Answers, return of the wrong helmet, checking the returned package, confirming exchange. Now I am waiting another week for getting an tracking ID. helmet still not beeing sent!

As a happy Customer of their Faro helmet. When i saw they are introducing a new helmet, the Aura. I was more then happy to back it. Patiently waited till it was time to shipped. Was very surprise that i have to pay shipping cost while it was free shipping for my first helmet. Now if you preorder the Aura, it is FREE shipping?!?!

Pros first - the helmet looked great upon opening and seemed good quality. However, it didn't fit my head at all, could not get it on, so completely the wrong shape. So I had returned it. Cons - 1. I had to remind UNIT 1 twice about my refund via email. Eventually they refunded me, minus £10. I am not sure why as the website doesn't say that. I left it as I just wanted the main refund back. 2. 3 months after I returned the item. I got charged £82 by Fedex for VAT. Which is half the price of the item. I never received any notification I was due this charge, until a debt collecting company ordered me to pay it. 3. Now, I have emailed them twice, over a week ago, asking for all the shipping details. I cant get back any money from HMRC without this. On top of that, I can only potentially get £41 of the £82 back. 4. Their communication, in terms of the refund, and this issue with VAT is very poor. So at the moment, I am £92 out of pocket, even though I returned the £160 helmet. And I am not able to get in touch with the company.