TrustyPunter99
Decente site but WAY too slow verification - bad!
The esportsbook site overall seems alright coverage, odds & limits-wise, but what difference does it make when you can not withdraw your funds? None! I'm not saying it's a scam site but one needs to be verified in order to withdraw (ofc not in order to deposit) which I requested almost TWO weeks ago and it is STILL pending - I wanted to withdraw a very long time ago and it feels like they want me to lose my money in the waiting time - it's a joke. No serious bookie takes THIS long - imagine they don't accept my documents the fist time - gonna have to wait a month for a withdrawal despite sending my docs in the day I registered. Absolute joke. For me the most key aspects a serious bookie must cover well are FAST and EASY verifications AND withdrawals - but I can't even rate the latter because they are super slow with the prior, which at this point is just pathetic. IMO one should not be able to deposit without verifying themselves in first place - but bookies like minors to deposit and lose their pocket money and in case they win they can just bust them during verification & keep the winnings if not everything. But Unikrn are not alone with this - but with the ridiculously long waiting time they are. Can not recommend! EDIT: after waiting almost 14 days and contacting livechat multiple times they finally got me verified - initiated a withdrawal now... let's see how long I'll have to wait. EDIT #2: withdrawal was processed in less than 24h which is fine - but I can't give more stars due to the verification delay, friend is experiencing the same so I was not an unlucky exception. Unbearable!
Response from UnikrnJul 13, 2020
Hi There, Thank you very much for your honest feedback, it is truly appreciated! Because we can only improve when we know where our members like you have had delays, your feedback is vital to our growth. Please accept my sincerest apologies for the delay you experienced. We recently changed our verification process and drastically reduced wait time for many new members while maintaining our strict adherence to responsible gambling and regulatory obligations. I realize this doesn't change your experience, but we are actively working on improving for the future. If you would be open to helping us investigate your experience so we can further improve Unikrn, please message us at [email protected] and reference this review directly. Thanks again! Team Unikrn




