njf
No delivery and no support - UPDATED
Ordered a replacement battery for my UT2 with international delivery. The website said delivery in 10 to 15 business days. It is 15 business days and the website still says 'We're preparing these items for shipping.' I've sent 3 emails with no response. I've tried the Chat on their website and the bot said it 'submitted your request to our human support team, who will look into why order #**** has not yet shipped and follow up with you directly.' That was 3 days ago. Basically, there is no support. Is this a scam? UPDATE: To be fair to Unifydrive, I have now received a response from support - although 25 days after the date of the order. Apparently, there may be a problem with shipping to my location. I've changed my rating and will see what transpires.
Response from UnifydriveOct 16, 2026
Thank you for updating your review, and we sincerely apologize for the long delay in both our response and the processing of your order. Waiting 25 days for an update is not the level of service we aim to provide. We appreciate your patience while our support team works through the shipping restrictions affecting your location. Your case is now being followed up, and we will keep you informed as soon as there is further progress regarding the shipment. Thank you for giving us the opportunity to address this. We hope to bring the matter to a satisfactory resolution as soon as possible.