Uniform WarehouseReviews of uniformswarehouse.com

This was a terrible experience. I ordered two pair of pants that took a month to ship to me. When they arrived I realized I ordered the wrong size so I went to return them. They charged me another 13 dollars for shipping, which was annoying but fine I'll pay that because I am having them shipped again. Then after over a month of waiting I finally called them to see where my order was. I was then informed that my pants were out of stock and I'd be getting a refund. I can't help but ask if I never called them if I would've ever gotten a refund or anything, and you're telling me that you've been out of these pants for over a month? And that you couldn't have told me any sooner or anything. But then when I was refunded I was only given the actually cost of the pants, nothing else. I was out 30 dollars from this order after the refund. I did call them again and they explained that shipping is non-refundable but the additional 15 dollars I spent on shipping was NEVER ACTUALLY shipped! So why do I have to pay that if they didn't ship anything. The whole thing was very frustrating and I would not recommend buying stuff from them unless you want to be up charged and wait forever for you order.

They sent the wrong shirt.The complaint department sent email for photo verification of the problem but the email didn't allow reply. Follow up calls to their customer service number were equally useless. I was a longtime customer. Not any more!

Beware of being Ghosted!!! I ordered 2 nylon jackets. Not knowing exact size I required, I ordered 2 different sizes. Seeing on their website that returns are accepted. I called and, was told I would receive shipping instructions. A week went by, no response. I tried calling multiple times, as well as emailing. Still to date no reply. Now my calls just go to voicemail. Seems like I've been blocked. Beware if ordering, you may be STUCK with everything you order, despite what their website claims!!!

I paid extra for "unlimited returns". However, the pants came very poorly fitting. I washed one of the pairs and it shrank significantly. They would not accept returns. So they are "limited" returns, not unlimited. When trying to return the unopened pants, the website only credited a small portion of the original purchase price. They would not fix it via emails, necessitating a phone call and numerous complaints before they finally offered a more sizable partial refund, despite the website promising a full satisfaction guarantee and full refund. Terribly misleading that I paid extra for an unlimited return policy and they wouldn't honor it.

I ordered three black, button fly pants. They sent the zippered ones instead. Plus, they had a bonus deal, where I could buy a fourth pair at a discount. I went for it, but the fourth pair they sent, was two sizes bigger than my regular order. I think they must rush through their orders. The attention to detail isn't all that good. Since it was two mistakes in one order.

Ordered 2 security shirts with emblems on both shoulders. Security patch on one and flag emblem on the other. Shirts came with only flag emblem on the wrong shoulder and no security patch. Shipping charge is ridiculous.

Awful experience. Ordered something a month prior to an event I needed it for and It never came. They're blaming UPS although tracking shows they never recieved it. Now getting a refund is becoming an act of Congress and not looking good.

Hate to give Uniform Warehouse a 1 star rating as our relationship was originally good. We had custom badges made for our security team, selected the style, color, center seal, and text, liked the badges. We recently discovered that OUR custom badge was for sale on a website in China! The color and seal have been changed, but the style and ALL of the text is exactly the same. Imagine ordering badges for your business, then finding this? The badge even had the name of the maker who supplies Uniform Warehouse, "Badger", on the back. I contacted Waqar at Uniform Warehouse and messaged their CEO, got no reply from the latter oif course. A few days later Waqar got back to me, said that this was not their fault because they would "never sell a badge design". He suggested that one of our security team shared an image of the badge online, which is false. We work in a small research facility setting and strict protocols require that uniforms and badges get put on when we get to work, and removed before going home. We don't have images of ourselves online and we aren't allowed to bring cell phones or cameras into the facility, and let's "assume" that one of our team DID share an image online - to what purpose would and officer would share a photo of the BACK of the badge? None of us shared images of our badges. Someone in Pakistan where the badges are made, or someone with Uniform Warehouse either sent OUR badge image or a physical badge, slightly modified, to the seller in China, or the China seller was able to hack into THEIR databases. I received a response from Uniform Warehouse via Trustpilot stating that they are investigating this matter. If photos of both sides of our badge were taken by Uniform Warehouse or their badge supplier, they were used for internal purposes, we never saw them. All we ever saw was a template for the front of the badge before production. And IF those front and back images were somehow "stolen", who knows how many other law enforcement agencies had their badge images stolen from U.W. as well? Almost a month later, nothing from Uniform Warehouse, so we asked them if we could get a refund for badges that we now can't use, we're happy to return them, and we got no reply. Our custom badge is for sale as a novelty on a Chinese website; U.W. said it would investigate; either they, their badge maker, or a hacker is responsible (really can't imagine someone hacking into a business computer to steal a badge design, and again, the China seller's rip off badge has the name of the company that supplies Uniform Warehouse on the back, and image never seen by us during production), and the company won't respond to the refund request. Customer service with this company can be good, or horrible, or non-existent. To have your custom badge design shared or stolen, followed by a promise to investigate, then silence for a month, with no offer to make things right and no response to a request for a refund, means that we will not do business with Uniform Warehouse again, and will tell other agencies like ours about our experience.