UNICUSReviews of unicus.fun

Response from UNICUSOct 13, 2026

Hi there, Our team has already reached out to you and received the UPS tax‑charge link you shared. We believe there may be some confusion regarding the courier service. We shipped your order via YanwenExpress, and it was delivered right to your doorstep on September 28th. Shipments sent through this service do not get held up for tariff charges. Could you please double‑check whether this tax notice belongs to another purchase you have made? Thank you for your cooperation. Please feel free to let us know if you have any further questions.

Response from UNICUSSep 14, 2026

We are so deeply sorry for this mix-up. It is completely our mistake, and we fully understand how disappointing this is after you waited so eagerly for her birthday. We have already arranged an expedited rush order to produce and ship out the correct custom figure to you immediately. We sincerely apologize for the inconvenience and ruin of the surprise.

Response from UNICUSSep 14, 2026

We are so deeply sorry for the frustrating experience you had with your order, especially regarding the difficult build process and missing pieces. We completely understand how disappointing this has been for you. We can confirm that your full refund has already been processed. Thank you so much for your patience, and we truly apologize for all the trouble this caused you.

Response from UNICUSAug 3, 2026

Hi there. I am so sorry for the frustrating experience and truly apologize for the disappointment caused by not making it clearer upfront that our products are DIY building brick sets. We’d love to make this right for you immediately! Could you please send us a quick screenshot or photo showing the missing pieces? We will arrange a replacement package for you right away. Because every single item we make is a personalized custom brick figure, we use digital manuals to ensure accurate instructions for your specific product. Simply scan the QR code included in your package to open your personalized, step-by-step 3D assembly guide. Thank you for your patience, and please let us know if you or your sister need any further help.

Response from UNICUSApr 23, 2026

Thank you so much! We're delighted to hear that your UNICUS MINI U custom brick figures were such a hit – and that everyone loved them. It's wonderful that you're already thinking of ordering another for a friend. UNICUS truly is a perfect gift for any occasion. Can't wait to create another special set for you!