Unicorn PlatformReviews of unicornplatform.com

Response from Unicorn PlatformOct 16, 2023

Thanks a lot for saying this! You are right in the spot about the video. I decided not to make guides because the product is self-explanatory. But. While it is true in most cases, some people still need a video guide to feel more confident. This is why I'm making guides at the moment!

Response from Unicorn PlatformSep 29, 2023

Oh thanks for this, Melanie! (　＾∇＾) I'm glad both our AI and the crew were helpful.

Response from Unicorn PlatformSep 25, 2023

Hello. I'm really sorry for disappointing you. We do not disable website for not paying. We keep the due websites online for 2 weeks. Only then we disable it if the owner is not getting in contact with us. I have no idea who are you and what your website is. I have just asked the team. I hope they will help me to identify you and I will be able to help. Update: They said you possibly reached us and the problem was your expired domain name. We have no access to your domain name. Only you can manage it. It you lost it, the website will not be served because we can not display a website on an expired domain name. - Alex.

Response from Unicorn PlatformAug 31, 2023

Thanks a lot for the warm words!!~ We are lucky having such an amazing support crew. They truly enjoy helping people!

Response from Unicorn PlatformAug 25, 2023

Thank you very much Maxence! 💜💜

Response from Unicorn PlatformJun 28, 2022

Hey Brando. I will never get tired of saying sorry for this case. Because I really do feel sorry. We met an unexpected error during issuing an SSL certificate for your particular domain. We issued a valid certificate for your domain manually so you do not have to wait until we are working on fixing it. Now the problem is fixed by the way. I will also have a call with our newly hired DevOps and tell about the case in details. He is working on providing a 100% uptime of Unicorn Platform servers and preventing similar cases in the future will be a part of this job. Our support replies during working hours on weekdays. It is not 24/7 I'm sorry. I asked the manager to look in your case when I saw you comment on Instagram (which I replied within 15 seconds). But she was not able to manage it because the nature of the error was beyond something she (and I) was aware of. Kindly accept my deepest apologies. Best regards, Alex, CEO.

Response from Unicorn PlatformJun 10, 2022

Hello! Thanks a lot for the honest review (◕‿◕✿) I'm surprised to hear you was not able to reach out the support. We usually reply within a day or almost instantly during work hours. Perhaps there was an issue with the live chat widget or your email went to spam and we missed it. I'm sorry it is so.

Response from Unicorn PlatformDec 29, 2021

Thank you Valentina. It was so sweet ∩( ´∀` )∩ We are happy to have you onboard. Happy New Year!