Underground CellarReviews of undergroundcellar.com

This company scammed / stole thousands of dollars of wine from me. Then customer service stopped answering phone calls and emails one day, and the company just walked away with all of the wine they were storing for their customers. Now they are trying to revive the company and won’t stop emailing me with marketing spam. Avoid at all costs.

was disappointed with my experience. I purchased a six-bottle wine package after seeing an advertisement highlighting premium wine upgrades featuring Opus One. The advertisement gave me the impression that the possibility of receiving an Opus One upgrade was a meaningful part of the promotion. When my shipment arrived, there was no Opus One upgrade. More importantly, after trying the wine, I was not satisfied with the quality and did not feel it represented the value advertised. The company’s website stated that they offer a “100% satisfaction guarantee” and that if a customer is not completely thrilled with a wine, they will make it right with a replacement or a full refund. Based on that guarantee, I contacted customer service and requested a refund. My request was denied, despite the advertised satisfaction guarantee. I found this frustrating and inconsistent with the promises made on their website. In my opinion, the advertising created expectations that were not met, and the company did not honor the satisfaction guarantee as I understood it. Prospective customers should carefully read all terms and conditions before purchasing.

Let me be very clear. This company stole money and scammed its customers. Now they are email blasting their old customers again in order to drum up business for the “new buyers” who bought the brand and thought it was a great idea to try and revitalize a company that stole from its customers. No apology. No rebranding. Just “buy our wine again, please!” Emails. If I could give zero stars I would. I was stollen from by this company and a change of ownership with no apology or offer of reimbursement is laughable. DO NOT TRUST THIS COMPANY GOOGLE THE COMPANY AND YOU WILL SEE HOW MANY PEOPLE WERE ROBBED FROM UPDATE: The company has now tried to have this review removed claiming I meant to leave this review for “a different company”. They are not apologizing for what the brand did to its customers. They are just trying to cover it up and move on as if nothing happened. There is no coming back from what this company did to its customers without acknowledging and apologizing for what the company did. I’m sure they are now realizing that reaching back out to former customers on email blasts was a mistake. And I’m sure they know how many of us were scammed.