The nation's only retailer of lost luggage.Unclaimed Baggage has purchasing agreements for unclaimed items with all domestic airlines and other travel and transportation companies. With five decades of experience processing large volumes of one-of-a-kind items, we maximize each item’s potential for a second life.After these items go through our rigorous readiness process, we determine selling prices based on estimated retail values and conditions, up to 85% off retail prices. We stock approximately 7,000 unique, heavily discounted items each day in our retail store, and thousands more online, where they are discovered and “reclaimed” by new owners.On average, for every item sold, we donate an additional item to someone in need. From the earliest days, our goal has been to find a purpose for any item possible. Over the past five decades, we have established partnerships with a multitude of local, national, and global charity organizations so leftover items can be reclaimed for good.
Unclaimed Baggage (unclaimedbaggage.com) has 80 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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jay/nancy N.
Their shipping is nightmare roulette. Labels created, sit and wait to be sent out for days.
Response from Unclaimed BaggageSep 22, 2025
We are sorry to hear of your shipping experience. For any assistance, please contact us at [email protected].
Andrew
I made a purchase online and never received my order. USPS tracking clearly showed that the item was returned to the company and never even left the first shipping facility. Despite this, they refused to issue me a refund. To make matters worse, they charged me $27 for shipping when USPS confirmed the actual cost was only $7. They didn’t even insure the package for its true value. I tried resolving the issue by calling their customer service line no less than 20 times. Unfortunately, they only have one representative working at a time. If that person is “on lunch” or assisting someone else, you’re forced to leave a voicemail. Even if your call is routed to their physical store, staff refuse to help. The online customer service manager also leaves every day at 2:30 CST, making it nearly impossible to reach anyone. This company is a complete joke. They are dishonest, disorganized, and make zero effort to resolve customer issues. I strongly recommend avoiding them at all costs.
Johnny D.
they sold me a knock off shirt that was not what they advertised and then had the nerve to send me a return the item link that said my it does not qualify to be returned
Jessie C.
This site claims all items are professionally cleaned. The items I received were NOT cleaned. There was makeup all over the collar of the jacket I received and there was a dirty used face mask in the pocket. Disgusting and disappointing. Additionally, the sizes on the actual tags of the items I received are not the sizes that were advertised on the site.
Charlie
Sent me a damaged item from an order that amounted to over 281 USD (not the only purchase in the recent weeks) and Chloe (customer service) was unwilling to offer any form of customer service beyond stating that I should return for a full refund only even as I shared the costs that I put into trying to rectify the situation on my end. She was unwilling to offer a discount or any form of courtesy. I wrote apologetically and with the intent to figure something out because I really wanted to support this business. However, being met with such disrespect and lack of professionalism (especially when I purchased an item that cost me more to try and correct on my own because it was not in the condition that it was advertised to be with omission of damage that was extreme enough that the rest of the purchase needed to be remediated out of pocket as well), I realize that this indicative of an issue that likely does not just affect me. I would have been satisfied and understanding with any ounce of willingness to try and take some accountability or even the pretense of customer service regardless of the outcome. I am not surprised that it was not difficult to find others with the same experience with little effort.
Jad
Stole my shirt from my suitcase and not answering my emails. Very scammy company and business model! Imagine seeing your clothes from a “lost” suitcase sold on a website! Amiri , Zegna ETC plus these guys have a scammy strategy where they charge almost 100 bucks for shipping. Overall a scam, STAY AWAY!!!! This company should be illegal the way they are operating!!!
Jb Sinkule J.
Well they have disappointed again by sending ear buds with stickers all over the case. They aren’t apparently able to buy ones that come off clean so I am forced to try to get the 3 stickers on this case off without damaging the case plastic. Thanks again U.B.
Stephy
I purchased a Kindle reader from UnclaimedBaggage.com. However, after receiving the device, it was unusable. I contacted Amazon Kindle support and learned that the VIN was reported as a lost/stolen item, making it impossible to use. Unclaimed Baggage refused to give me a refund even after I mailed back the item. Extremely disappointed and would not recommend this site to anyone. Avoid purchasing electronics from them at all costs.
