Penelope
Service offers lot less than expected
After getting recently banned in one of my favorite games I was desparate. That's why I decided to get some help. What they offer you is 'writting service', and that is the only truth, hence two stars instead of one. Now reasons I give negative grade here, and hopefully I will save you your hardearned money: -Not really prompt to provide 'message' for you. In my experience they took much longer than the game support did to reply. More often than not longer that 24 hours. I did indeed buy most expensive package hoping for higher priority as mentioned but not really satisfactory. -Quality of the ticket/message is nothing spectacular. Even some parts can really look as what would guilty person say... which is not really helpful if you try to defend yourself. Also at times ticket will look as if it came out of ChatGPT. Now I dont have anything against it, and even think its good way to improve the quality, but not without mayor involvement from a real person as well. -They do not provide any special tips on the apeal process itself. Yes there is guide how to appeal on their website, but what I meant is something between the lines. Like best timing to appeal, maybe using some different channel (writting to sales instead of support) or something like that. -All conversation is going through email, you do not have account on the website to track progress or anything like that. So at times such communication can be cumbersome. -Effectively, instead of you having conversation and battle with game support, you end up having the battle on two fronts. Instead of you taking time to write appeal, you spend it to write to Unbanster... So summary, if you can write a polite and rescpectful message to game support, you don't need this service. There is no magic here, if you really messed up you will not get unbanned. If you could do anything about the ban you can do it yourself as well. My experience with Unbanster is that I just spent much more time as I had two parties to communicate with. My review is irrelevant from perspective of unban being successful or not (which it was not in this case), just reviewing their service.