Wes S.
Very poor customer service
I bought 4 specialty light bulbs from them. It took several weeks for delivery, but they finally showed up at my door. Tested all 4 of them - 3 of them work, and 1 does not. I sent their customer service an email with the order number and asked for a replacement. They responded with a request for the QR code from the box and a copy of the waybill to, "help troubleshoot the issue." Troubleshoot? It's a light bulb. Either it works or it doesn't. When 3 of them work in my lamp and one does not, the issue is obvious. So, I provided them with the requested info and it took about a week to get a reply. Now they want a video showing the issue. What?!? They want a video showing a light bulb that doesn't work. It's obvious that they are trying to avoid their responsibility of simply sending a replacement by making all of these ridiculous demands to help, "troubleshoot the issue." I'll play their game because, at this point, it's about the principle of getting them to own up to their responsibility to a customer.