Caroline S H.
Poor service and will not cancel direct debit despite repeated requests.
I found the service very difficult to use. I couldn't get a good connection, so I switched to another provider. I have asked to cancel my subscription, but so far I have only had an email asking me why I want to cancel, and then when I confirmed, I have heard nothing since. Then they took ANOTHER payment from me. I am so concerned with this company that I have disabled the bank account details and removed funds so that they cannot continue to charge me despite my requests to cancel. Looks like another reviewer has had a similar experience. Please see the initial response from Ultravpn. I had already contacted the company to cancel as above. I have sent my third contact to this company today yet I have sill received no response. Absolutely shocking!!!!
Response from UltraVPNOct 13, 2022
Thanks for leaving a review for our app, I understand that you would like to cancel your Premium subscription, please contact us through this link: https://support.ultravpn.com/hc/en-us/requests/new, and select the appropriate type of inquiry include a screenshot of your purchase or send us the information via email