Elizabeth B.
Horrible customer service
Horrible customer service, ridiculous return/exchange policy. Don't even think about doing any early Christmas shopping here -- the 60-day return policy will be expired by the time your gift is opened. And get this -- YOU PAY THE RETURN SHIPPING IF YOU WANT TO EXCHANGE IT. And you pay shipping for them to send you the replacement product. Also, don't expect them to answer the phone. You get a recording every time. They will return your call when it's convenient for them, not you.
Response from UltrafinoFeb 15, 2018
Sorry to hear about that. My name is Ivonne and I will be happy to help you! Since, this was a purchase made in Amazon, the system in Amazon does not allow us to process any refund after our 60 day Return Policy. However, I will be happy to help you with the return and process a refund direct from us as soon as we receive your return. Please feel free to contact us by phone at 425-778-6708 or email [email protected] Sincerely, Ultrafino Customer Loyalty Team