Made a big order for a few cd keys, the amount was above 80 euros.. The only thing that I got from this site was a "please wait" message, as my transaction was already submitted. I waited a while, but nothing. I checked my bank-app, and the payment was already completed, but keys nowhere to be found!
I contacted their support, explained the issue, provided them with a screenshot of the transaction, of a bank statement(!!) and any other info that they wanted me, and after a few back and forth, instead of manually granting me the keys or at least put the amount back in my account to do the order again (you know, just in case they dont want to lose money), they deny everything!! Suddenly not a single proof of mine is a reason for a refund! Unbelievable "support".
BIGGEST SCAM, STAY AWAY! I AM DISPUTING THIS, AND I WILL REPORT THEM ALSO!
AS
Anja S.
Betrug
Betrug auf dieser Seite wird ganz groß geschrieben. Ich rate jedem davon ab dort was zu kaufen. Dateien sind Viren und Trojaner verseucht.
N4
N4r4s
Ridiculous!
Ridiculous!! asking me copy of ID. Seriously???
maybe want may credit card details too? I did purchase a game £10 worth or a gun or don't know kind of secret stuff? What a heck??? Money was taken off my paypal send me a code!! What confirmation of my personal details would do??? Why this wasn't told me before I placed an order or before confirming purchase? Like the thing about VPN????
RS
Reg S.
Encore une fois je precommande 5j a…
Encore une fois je precommande 5j a l'avance pour pouvoir le prételecharger et je n'ai toujours pas le code a 8h de la sortie du jeu bravo 👎👎👎
KS
Kevin S.
Attention
Attention ! Ils envoient des clés pour des versions US et ensuite vous reprochent de ne pas suivre les explications pour pouvoir activer votre jeu (VPN, création d'un 2ème compte en US...). Si j'achète un jeu je suis en droit de pouvoir l'utiliser sur mon compte, pas de devoir jongler entre deux...
Astuce : prévenez Paypal au plus vite, cela les rends extrêmement réactifs (remboursement en 96h pour mon cas).
IT
ItayPlays
Didn't got any refund after told them to cancel
I got email with verification i said "no thank you, i wont be sending any Documents" and never got a respond
FR
Fryser ..
I wanted to buy super mario party for…
I wanted to buy super mario party for the switch. the payment went very well. However, when I tried to activate the game on the Nintendo EStore, they tell me that the code has already been used.
So far I've asked for a refund but haven't heard back yet.
KL
Klowcore
Changed the product title after sale
Sold a region-locked product that needed a TOS-breaking VPN to redeem, without clearly stating that this was the case on the product page, besides an incredibly vague note that "additional instructions for redeeming in your region" will follow, how does that make clear the use of a VPN will be needed? It doesn't - it's shady and the company knows full well it is.
Need evidence for such? After my complaint and dispute on PayPal they changed the name of the product to include "[VPN Activation]" and used it against me, forgetting that their order emails include the full title of the products purchased, where a mention of VPN is nowhere to be seen. Oops!
I was contemplating dropping the case as it's not worth my energy, but after seeing so many people here go through the same thing and then them emailing back to deny changing anything, that was the final straw - now it's about principle.
Give me my money back and stop deceiving customers to make your products seem more attractive. If it needs a VPN to redeem outside of a specific region, STATE THAT - don't drop vague hints and point to it as if you were being transparent.
Companies like yours need to disappear, there is no room for your deceptive business practices.
UPDATE: They continued to act like I'd missed obvious warnings (added after the sale) and made desperate threats to have my accounts banned and lawyers contacted, all to avoid admitting fault and doing the right thing.
The irony is if they'd just held their hands up and refunded me, that positive outcome could potentially have convinced me to return as a customer in future, here they lost their money and a return customer.
Because yes, PayPal obviously refunded me. This is a message to anyone else dealing with their bullying and harassment and thinking of dropping the case, DON'T. PayPal know a scammer when they see one and they will refund you, no questions asked.