JUSTIN
I will never purchase a golf cart from…
I will never purchase a golf cart from this place again. It is dirty, messy, and on organized. There does not appear to be anyone in charge and no order of operations. I felt that there was no pride of ownership in the final product. One of the worst purchasing experiences ever.
Response from Ultimate Golf CartsAug 20, 2018
Justin, Thank you for your review. it definitely gives me some things to ponder. We are constantly working to improve our business on all fronts. I am not sure if you are referring to our showroom, warehouse or shop being dirty but we have some new service techs this year that we have trained to clean up their work stations in between every job. When it gets busy, though, in peak season I can see how it can get a little messy. We do a periodic deep organization of the warehouse but we share it with another business and we always try to keep the showroom clean and organized. We do have an order of operations but being seasonal, when we have new employees coming in each season, it can take time to train them properly. Last year we hired an operations manager who was supposed to help with order of operations but instead hired a bunch of millennials with no work ethic and then quit after 2 months. Chalk that up as a learning experience. So this year family has stepped up more with management oversight and we have focused on bringing in a few skilled technicians with good work ethic. We have still been short staffed in the office this season, and have found it difficult to find good, reliable people. Office is important because they are usually the first point of contact. We do care about the business which is why we invited our customers to give us this feedback. We will continue to work towards bettering our business. There will always be some hiccups along the way so I apologize for your negative experience.