Ukiyo KumoReviews of ukiyokumo.com

Pre-ordered a tokyo revenger ryuguji ken figure in july of 2021 and it still hasn’t shipped. Emailed multiple times to inquire and was only told it was due to “supply chain issues”. The exact figure was on other competitors websites for months and they offered nothing except to cancel the order but with each time i reached out i thought surely only a week or two more. Maybe this is just with pre-orders but still very poor customer service. Emailed to cancel my order and placed one elsewhere

I ordered a figure from them and waited a year with no response. I emailed inquiring about the status of my order as you can't get refunds for pre-orders as per their site policy. All they could tell me was it was listed as 'TBA' from covid delays. But we were well into 2022 and I can get anything from ANY other online store. I think they oversold / overpromised their stock and there are people left hanging like me. It is now nearly 2023 and I've not received my figure I ordered in mid 2021 from them. Absolutely do NOT preorder from this website, as they seem to post pre-orders without any guarantee of being able to get the figure in stock. The "Date of experience" option on this review site won't even let me go as far back to the date of my pre-order, that is HOW LONG IT'S BEEN!

They never reply to any of my email. I only want to know what the situation is with my pre-order. The shipping date keeps changing.They keep ignoring my inquiry.

There are some items that are sold from different manufactures and they will not help you if the items have chipped off paint, and are deemed to me a general flaw and are repairable (aka you repair it yourself). They do not check the quality of every figure, so if this happened to you like it did to me, tough luck. I'm never buying from this site ever again.

If I could give no stars, I would. Horrible communication. They take forever to reply your emails, and don't tell you, if your shipment has any issues or delays. My order was lost, and I had to find out by continously asking them, where it is, and if they could contact the courier (note: i couldn't call them because they don't have a european hotline). In the end, I lost an order that I waited over a YEAR for - which sidenote I even preordered - and there was no other way to get the item I wanted, since it sold out everywhere. Their conmpensation was just giving me my money back. Don't buy from them especially if you're not from the US.

Months and months of shipping delays for items they have and stock. They will cancel your order if the item you purchase is reselling for a much higher price somewhere else.