Kai S.
Had an issue with my license key
Had an issue with my license key. Was resolved within 1 hour. Very impressed!!!
Response from UkeySoftMay 27, 2024
Thank you for your support
UkeySoft ( https://www.ukeysoft.com/ ) is an industry-leading multimedia software developer and provider specialized in music conversion field for over 8 years. With advanced technologies and professional R&D team, UkeySoft is dedicated in developing the best audio conversion services. Try UkeySoft MusicOne Converter to download and convert music from Spotify, Apple Music, Youtube Music, Amazon Music, Pandora Music, Tidal, Deezer and other streaming music platforms. Support various output formats: MP3, WAV, M4A, AIFF, FLAC, AIFF, AAC. You’ll love our UkeySoft All-In-One Music One Converter, it will bring your free music life!UkeySoft has won high reputation from millions of registered users over the past years.UkeySoft vision: Software technology drives a wonderful digital life and brings us free music.
UkeySoft (ukeysoft.com) has 330 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Kai S.
Had an issue with my license key. Was resolved within 1 hour. Very impressed!!!
Response from UkeySoftMay 27, 2024
Thank you for your support
David C.
The Tunesbank software works really well and the support is given by real human beings (I recently changed computer and needed to deauthorise the app on the old one to enable it on the new one). I was considering dropping a star because communications weren’t always super swift, but the support is there and that’s more important to me.
Ranjit
I had difficulty with Ukeysoft Apple Music Converter and it kept throwing the message error occurred; Steven handled it and supplied step-by-step directions on how to fix it, and the problem is no longer a problem. Good customer service.
Joel B.
mon expérience est négative. après quelques échanges, la réinstallation de key spotify music converter pour mac, la vitesse de conversion est toujours extrêmement lente, avec de nombreuses erreurs.On m'a répondu que c'était du à la vitesse de mon réseau alors que j'ai pu expérimenter muconvert spotify music downloader, tunefab spotify music downloader ou free mac spotify music downloader qu ont tous converti une piste de 2'30'' en moins de 10 secondes alors que cela prend plus de deux minutes avec key... j'ai finalement demandé un remboursement et depuis je n'ai plus eu de réponse.
Response from UkeySoftApr 9, 2024
Hi, We're UkeySoft, our software is UkeySoft Spotify Music Converter, not the muconvert or TuneFab brand. Please download the latest version of UkeySoft Spotify Music Converter and try again. The latest version is V.4.8.4 https://www.ukeysoft.com/spotify-music-converter/ UkeySoft Spotify Music Converter trial version allows you download the first 3 minutes of each songs, if you have purchase a lincense code, please register the software and try to download a full songs. If our software cannot works, please send us the latest log file, and we will help you fix the problem ASAP. If you have any question, please send email to us [email protected] Thanks.
Gary T.
Purchased their Spotify converter but could not cancel and their emails bounce back, seems like a con to me will have to go the chargeback route with my bank. Thank you for your response but one opportunity to cancel through an email is sorry not acceptable.
Response from UkeySoftApr 9, 2024
Hi, When you have bought our UkeySoft product, you will receive an order manager email, here you can cancle your subscription any time. You also can send your purchased email or order ID to us, we will help you cancle subscription. Please send email to [email protected] or [email protected] We waiting for your messages. Thanks.
Anders D.
Their feedback here on Trustpilot after my first review March 7th was: "Hi, If you have any question, please send email to us: (email address) Or, you can directly chat with us via Facebook: (link) We will reply you and help you solve the problem ASAP." I mailed them, but I still get no answer…
Response from UkeySoftApr 9, 2024
Hi, Which UkeySoft product do you use? Please update and try again. https://www.ukeysoft.com Please send the latest log file to us. Click Help >> Open the log file. We will help you solve the problem ASAP. Please send email to [email protected] We waiting for your messages. Thanks.
Piotr
Znakomity program. Polecam
Response from UkeySoftApr 9, 2024
Thank you for your support, if you like our products, please share it with your friends. Thanks.
Łukasz M.
I have purchased the software and used it for some time. Then it stopped working. I did write an e-mail to more than one address and no reply was there. But then once somebody replied (long holiday) there was a good cooperation in order to fix the issue. I was just sending the log files and checking if it works. It took some time - but i do understand things are not fixed within finger click. After all i got my time extended and software is working ok. So happy with it. Thanks for help.