Rachel J.
Madeleine led me through the process of…
Madeleine led me through the process of applying for a new passport (approx. 5 month effort) very competently and smoothly, with only one small hitch. I got answeres to my e-mails latest by he following working day, and always new, which stage my application was up to. Generally about the procedure, independent of my individual case: it felt a bit as if Britain didn't want me back as a citizen, after having held a British passport for approx. 50 years, and just needing the passport to be able to visit close family members in Britain, expecially if ill or in crisis. Are these really the impediments a modern state wants to create for its citizens?
Response from U.K.ABROADSep 21, 2026
Thank you, Rachel, for taking the time to share your experience. We’re so pleased that Madeleine was able to make a lengthy process feel as smooth as possible, while keeping you informed and responding promptly throughout. We completely understand how frustrating some of the requirements can feel, particularly after holding a British passport for so many years. We’re glad Madeleine could be there to help you navigate each stage, and we’ll be sure to share your kind feedback with her. The U.K.ABROAD Team



