uk.vtomanReviews of uk.vtoman.com

Response from uk.vtomanMay 24, 2024

Hello, I am very sorry to have given you a bad shopping experience. Upon receipt of your review and based on the information you provided, we immediately went to communicate with the relevant staff and coordinated the processing of your order. We usually respond to emails and social media within 24 hours during business days, but we are sorry to say that the email you contacted us with went to spam, so we were unable to get back to you in a timely manner. The following is our after-sales contact information that you can save and use when needed: 1-888-818-9811 PST Mon Fri 9AM-5PM We regret that your current order for a Jump 600X and extra battery pack has been held due to restrictions on the contents of the package, but due to the fact that we do not currently have this product in stock, we are unable to fulfill your order in the short time frame you requested. However, our after-sales customer service has negotiated with you to cancel your order so that you can purchase a replacement power plant from a local retailer more quickly and avoid disruption to your photography/video work and camping trips this weekend. We care about the shopping experience of each and every one of our users! When you come back to our store to place an order for an energy storage kit, you can contact us in advance and we will give you a dolly cart and coupon as compensation, hoping to restore your trust in us! Last but not least, we apologize again for any inconvenience and trouble caused to you! If you have any questions, please feel free to contact us, we will be happy to serve you! We wish you a happy life and all the best! Best regards. Vivi

Response from uk.vtomanMay 16, 2024

Dear Customer. We appreciate that you have been waiting to receive your order. We have launched a full logistical investigation into this issue. After initial enquiries, we have found that there appears to have been an unforeseen circumstance during the delivery of this order which resulted in a delay in delivery to your address. We are in close communication with the logistics company and are patiently awaiting the outcome of their investigation. As soon as it is confirmed that the parcel has not been delivered to your address, we will send you a new order. As compensation, we will provide you with 1,000 shop credits free of charge for future purchases in our mall.With your understanding we will also provide you with a large £50 voucher which you can get at [email protected]. If you have any questions or concerns, please contact us. We understand that this delay has caused you inconvenience and we sincerely apologise again. We will continue to monitor this matter closely and get back to you as soon as possible with the final outcome of the investigation. If you need anything else while we wait, please feel free to contact us. We will do our best to provide you with the best service experience possible. Thank you again for your patience and support, and we wish you a happy life! Best regards, Vivi

Response from uk.vtomanMay 9, 2024

Hello Thank you for your review, we are very sorry that you were so inconvenienced and did not have a good shopping experience due to our staff's mistake. We take your feedback very seriously and for this reason we are willing to take responsibility and take appropriate measures to fix the problem. We will give you a full replacement of the product to compensate for the loss to you. Please don't be angry, our aim is to provide better products and services for our customers, we will pay special attention to the problems you encountered and actively improve the situation. We hope that our efforts to regain your trust, if you have any questions you can always contact our official mailbox [email protected] to get technical support. Last but not least, we would like to express our sincere apologies to you again and we will make sure that this will not happen again. We wish you all the best! Best regards. Vivi

Response from uk.vtomanApr 8, 2024

Hello thank you very much for your comment. We apologize for any inconvenience or distress caused to you. We are working hard to make our products and services better, can you tell us what you are not happy with? We will correct it positively! Please feel free to ask us any questions you may have. We hope we can provide you with further assistance! Finally, thank you again for your understanding!

Response from uk.vtomanApr 8, 2024

Hello, thank you very much for your willingness to take the time to give us a review. We apologize for any inconvenience or distress you may have experienced, and we regret that we have closed our EU website due to a number of factors related to the restructuring of our business. We take your opinion very seriously and we will convey your feedback to the relevant departments to bring you a better shopping experience! If you have any questions, you can contact us through the official email address: [email protected] Once again, we sincerely apologize to you! Wish you a happy life!

Response from uk.vtomanApr 12, 2024

Hello We apologize for any inconvenience or distress caused to you and sincerely appreciate your feedback. We take your opinion very seriously and our guideline is to provide timely and considerate response to every customer. However, as we were on vacation on the day of your letter, we regret that we were unable to respond to your message in time and failed to meet your expectations. After returning to our workplace we have taken the first opportunity to deal with your letter and solved your problem for you, and made some compensation for the inconvenience caused to you. If you have any other questions or needs, please feel free to contact us, we will provide you with a satisfactory solution as soon as possible! Thank you for your understanding and support, and look forward to being able to provide you with quality service again! Wish you a happy life! Best regards Vivi