uk.vtomanReviews of uk.vtoman.com

I bought the 2200 jump and extra battery. It failed to charge after just 3 weeks. I wish I'd come to trust pilot 1st because the customer service is awful. Sent a email (the only contact available) 5 days ago. Recieved one back almost immediately asking what was i doing?? Sent a video and info as requested ....and completely nothing for 5 days now. Have handed over to my c.c company to pursue a full refund. Shocking company avoid them Edit amazing they can try defend themselves on here but not offer any support for faulty goods. 8th day and they want to replace the 2200 with a new one....but there out of stock til November. Sorry I want a full refund considering I only had it 18 days and for the extra battery which is useless without the 2200. How can you expect me to trust it again? And if you read other reviews on vtoman.com on here you'll see it's a recurring problem. Please don't reply to this on here , I find it quite insulting that you do , whilst your conning company don't respond. Join the Facebook vtoman group if you want to see more of there appalling failed units and dissapointed customers Edit Still waiting for a replacement unit. No communication still.no refund and they are refusing to refund on extra battery even though it's useless without a master unit. These lot are crooks Update they have now had both back for 3 weeks but have not refunded a penny even though the cc reversed the charge back to them. Now in the hands of paypal dispute team. This company is crooked sells inferior faulty products with the morals of a snake. If it was based in Europe it would of been prosecuted. Avoid them totaly

I ordered the 2200 power unit. It got delivered but did not work. Screen shows full power but no output whatsoever. Contacted vtoman who asked for us to send a video showing the unit was dead. We sent the video and have heard nothing since. I have now opened a dispute case with PayPal to obtain a refund. If you are purchasing a power unit I would certainly consider other brands like jackery or similar as based on my experience the goods are of poor quality and the customer service is of a similar poor quality. I will pursue this case legally if I have to as they have sold and delivered faulty goods and appear not to be refunding our payment

My advice is to stay clear of this company. The aftersales is so poor, it is probably the worst after sales. I have had two generators returned and the second has not been replaced, although it has been sent back. I am not getting any of my emails answered and it is as if the company has just disappeared. They have no UK repairers, so will be an issue after the warranty expires and I would advice you spend your money elsewhere on a more reliable company. I am currently seeking a full refund via my bank.

No contact number uk for issues no online chat for help. Bought unit spare battery and 400w solar panel £1400 worth of equipment first time I plugged solar panel in to charge battery it charged 2% from 48% to 50% then stopped charging on hottest day of year uk in full sunlight it stuck in socket consequently pulling it out snapped the plug in side battery rendering solar charge useless no repo se from Facebook message emails or anything else

1500x jump with extra bank Made the purchase on the information that would be available in 2 to 5 working days and have not hand any information back. I would just like a refund as it was brought as needed now not in 6 to 8 weeks or when ever you a actually have it in stock. That's nothing more then fraudulent misrepresentation knowing you cannot meet them time lines. Edit You have the same blanket response to everyone but I have noticed you have finally updated the website to pre order with is something, unfortunately it's to late and unless I receive the product in the next 7 days or you refund me in that time I'll be raising the complaint to MasterCard and UK authorities for the fraudulent advertising and seeking damages for the work I'm missing out on by your actions

I have now escalated my PayPal case to a claim due to no response from the ‘non existent’ customer service. I’ll keep updating how I get on but if you’ve payed through PayPal it maybe a good idea to do the same thing, The more of us that open a claim the better! They’re quick to respond when they want your money but won’t respond once they got it, when you do get a response they give you a fake delivery days and just continue to ignore you from then on. Someone called ‘Vivi’ will reply to you on here but you never get an actual reply or email about your personal case even though they say they will. This is so they look more ‘trustworthy’ on trust pilot. Worst experience for purchasing a product in my life!! 😂 If you haven’t ordered don’t be a fool like me and order take your money elsewhere 🙌🏼 it’s worth paying the prices of Jackery or Anker, I’ve had to do this as I required this power station for a up and coming trip which I know full well the VTOMAN one won’t be here before then as there’s none in the UK and that’s if it ever was actually going to show up.

Having posted a negative review on 23rd June, and having contacted Vtoman numerous times, they finally emailed me directly to state that they would forward a return label and refund me for the item I don't want. Notwithstanding that it's now over a week later and I've emailed them yet again for updates, nothing has arrived and yet again they appear to be dodging my emails! I've threatened to take the matter to Paypal for refund and consumer rights to open a case against them - BUY FROM THIS COMPANY AT YOUR OWN RISK UNTIL REVIEWS ARE UNIFORMLY POSITIVE!

I tried to contact you multiple times after I found I could not sign into my account, I found that your company has many negative reviews on trustpilot so I wanted to cancel my order but was unable to. After I left a review on trustpilot you offered me a mystery coupon which I was unable to claim as I still could not contact you no matter which method I tried. If I have a problem with my purchase I will be unable to contact you to resolve the matter so I will have wasted my hard earned money. You did not even know that I had made a purchase as you repeatedly sent me messages to come back and buy. I wish I had not fallen for the youtube influencers who were given your product for free. DO not be fooled by these scammers they have not been in contact with me and I still can not contact them or sign into my account so I have no chance of a warranty claim if this power generator has a fault I have opened a case with paypal and hope they can sort something out, if not I will try the credit card company. They still send me regular emails asking me to buy from them so they still do not acknowledge my purchase.