uk.vtomanReviews of uk.vtoman.com

Response from uk.vtomanFeb 10, 2025

Dear Customer: Greetings! For the series of bad things you have encountered, we are deeply distressed. After receiving your feedback, we immediately verified the customer service communication in detail. Although in accordance with the routine non-quality problems are not provided with a return label, but in view of this incident to bring you a bad experience, we decided to make a special deal, to provide you with a return label, so as to facilitate the return of your solar panels. The bad situation of this shipment being dropped is a serious mistake in the courier delivery process. We strongly recommend you to go to the official website of the sender to initiate the claim process, and feedback the details of the loss of goods, and ask them to bear the corresponding responsibility for compensation; at the same time, we will report to the local police, and use the power of the law to safeguard your legitimate rights and interests, and pursue the responsibility of the relevant personnel. We will also fully cooperate with you, if there is any need you can contact us at any time. We hope your problem can be solved soon and wish you a happy life. Best regards, Vivi

Response from uk.vtomanFeb 5, 2025

Dear Customer: We would like to extend our sincerest apologies for the current inconvenience caused to you. Our after-sales service team is currently on a Lunar New Year holiday, however they will return to work within two days. As soon as they return, they will prioritize your emails and refund requests. We know you have been waiting for some time and we appreciate your patience. In the meantime, if you have any other questions or concerns, please feel free to contact us. We will definitely take care of this matter properly. Thank you for your understanding and cooperation. Best regards. Vivi

Response from uk.vtomanJan 24, 2025

Dear Customer: Hello! We apologize for the unpleasant shopping experience. Our official VTOMAN store (https://vtoman.com/) is not affiliated with the eBay “official” store, but please be assured that we take your feedback very seriously. If you would like to do so, we hope you can send your order number to our official e-mail [email protected], we will immediately contact the relevant eBay responsible personnel through their own channels, and make every effort to provide you with feedback and solve the problem. We have always been committed to providing customers with quality products and services, this incident makes you question the quality of our products, we deeply regret. When you buy products in our official mall, you can enjoy more perfect after-sales service, we have a professional team, from pre-sales consultation to after-sales maintenance, will do our best to solve the problems you encountered. Hope you can choose to order from our official mall in the future, we will use practical action to let you feel our sincerity and efforts. Once again, we apologize for the inconvenience caused to you, and look forward to you can give us a chance to make up for it, if you have any questions, you can contact us at any time. Best regards. Vivi

Response from uk.vtomanJan 13, 2025

Dear Customer, Hello! Thank you so much for sharing your experience with us. If what you've described is accurate, we can only imagine how frustrating this must have been for you, and we truly empathize. We'd like to clarify that our official store has no connection with the eBay store. However, please be assured that we're more than willing to lend a hand. If you could provide us with the order number, we'll immediately reach out to the relevant eBay representatives. We'll look into the situation thoroughly, actively work towards resolving the issue, and do our utmost to safeguard your rights and interests. We highly recommend that for future purchases, you consider using our official website. Shopping on our official site ensures you'll receive top-notch customer service, including more attentive pre - sales consultations. And in the event that you encounter any issues post - purchase, our professional customer service team will spring into action right away to resolve them, guaranteeing a seamless and worry - free shopping experience. Thank you again for entrusting us. We're eagerly waiting for the order number so that we can start handling this matter for you. You can either update your comment here with the order number or send it to us via email at our official address: [email protected]. Wishing you a wonderful day! Best regards, Vivi

Response from uk.vtomanJan 2, 2025

Dear Customer: Greetings! We feel the same way when we read your disappointing message. We're sorry to hear that you were not able to enjoy the convenience of electricity sooner than you would have liked after carefully selecting your favorite product from a wide range of products. Although we are not directly affiliated with the Amazon store, after reading your review we quickly contacted the customer service staff at the Amazon vtoman store to learn more about your situation, and learned that they have already responded to your message and provided you with a tracking number, so please be patient for a little while longer. If you have any other questions, please feel free to contact us, thank you for choosing vtoman. We wish you a good mood and a happy life! Best regards. Vivi

Response from uk.vtomanDec 19, 2024

Dear Customer. Thank you for your review, we are very sorry to bring you a bad shopping experience. We suggest you try the following simple troubleshooting first: check the power cord and connector, try different sockets, and refer to the manual for operation. If the problem is still not solved, please contact our after-sales department directly : contact@vtoman. com, we will provide you with professional solutions as soon as possible. Although it may take some time, we will do our best to solve your problem, thanks again for your patience and understanding. Thank you again for your patience and understanding! Best regards. Vivi

Response from uk.vtomanDec 19, 2024

Dear Customer. First of all, thank you for choosing our products during the Christmas promotion period, and at the same time, we deeply apologize for the trouble you encountered during the receiving process. Due to the recent dramatic increase in email inquiries, therefore our after-sales response has been delayed, we checked our email backend customer service has already replied to your email yesterday, we have also re-sent you a new 400W solar panel parcel and try to make sure that this time it can be delivered smoothly. You can contact our after-sales service department, we will provide you with a new parcel tracking number so that you can track the parcel's transportation at any time. Once again, we apologize for the trouble caused to you and thank you for your understanding and patience. If you have any other questions or need further assistance, please feel free to contact us. We wish you a happy life! Best regards. Vivi

Response from uk.vtomanDec 17, 2024

Dear Customer. Due to the high volume of inquiries, our response time has been affected, resulting in you waiting for a long time for a reply. We deeply apologize for this and acknowledge that this was a shortcoming in our service process. To improve the situation, we have re-engineered our after-sales system and increased the manpower and resources of our customer service team. Please wait patiently for a little longer, we will inform the after-sales department to prioritize your order. Once again, we apologize for any inconvenience caused and look forward to providing you with a better service experience. If you have any other questions or need further assistance, please feel free to contact us. Best regards. Vivi