uk.vtomanReviews of uk.vtoman.com

Response from uk.vtomanAug 26, 2025

Dear Customer, First, we appreciate you taking the time to share your feedback, as it helps us clarify misunderstandings and improve our communication. After thoroughly checking our backend records and all customer service correspondence, we’d like to address the points you mentioned with transparency: Regarding the after-sales process, we want to confirm that we have already processed the refund for you. On the product issue: Our team repeatedly explained that while the parameters of your third-party solar panel seem to match our power station, potential compatibility inconsistencies (e.g., differences in voltage stability, connector communication protocols) can still cause operational issues. This is not a defect in our power station, but a common challenge with cross-brand accessory pairing. To help identify the root cause quickly, we proactively recommended trying one of our official solar panels (which are fully tested for compatibility with our power stations)—a suggestion aimed at troubleshooting, not pushing additional purchases. We regret that you were unwilling to consider this option, as it would have helped us confirm the issue more directly. We understand it’s frustrating when a setup doesn’t work as expected, and we wish we could have reached a clearer resolution with you during our communications. If you have any further questions about the refund details or compatibility guidelines for our products, please feel free to contact our customer service team again. We remain open to helping clarify any remaining concerns. Best regards, Vivi

Response from uk.vtomanAug 26, 2025

Dear Customer, We feel truly regretful that you went through the trouble of waiting nearly 2 months for a replacement. We noticed that your purchase was not made through our official website (https://vtoman.com/). To ensure customers receive the most reliable after-sales support (including timely replacement services and proper warranty coverage), we always recommend purchasing directly via our official channel. If you have any further questions about verifying purchase channels or understanding our official after-sales policies, please feel free to reach out to our customer service team through the official website. Thank you for your feedback—it helps us improve and better serve every customer. Best regards, Vivi

Response from uk.vtomanAug 19, 2025

Dear Customer, Thank you for your message. We understand your frustration but must clarify: Official Sales Policy Your device was purchased by amazon . We do not manage sales, warranties, or support for amazon marketplace listings. We strongly recommend purchasing through our https://vtoman.com/ to ensure genuine products, full warranty coverage, and dedicated support. We truly hope your issue is resolved soon and wish you all the best. Best regards, Vivi

Response from uk.vtomanApr 16, 2025

Dear simon: Thank you for contacting us. I apologise for the distress and inconvenience this delay has caused you. Upon verification of your order, we have confirmed that the shipment was dispatched on time via FedEx. However, there appears to be a delivery issue, most likely due to FedEx not being able to contact you to confirm a suitable delivery time. It should be noted that once the parcel has been handed over to the courier company, the subsequent delivery process will be their responsibility. I have re-sent the complete logistics information to your email address, please call FedEx customer service hotline directly and provide the logistics number to inquire and arrange the delivery time. If you experience any difficulty with this process, please contact me at [email protected]. I will follow up immediately to ensure you receive your package as soon as possible. Again, I deeply apologise for this inconvenience. We value your trust and will do our best to resolve this matter. Best regards. Vivi

Response from uk.vtomanApr 2, 2025

Dear Customer. After receiving your feedback, we immediately checked the communication record of the background mailbox and understood your situation in order to simplify the process, we decided to make an exception and directly send the return label for you. Please take note: The return label will be sent to your mailbox within 24H, after receiving the return, we will send you a brand new device at the first time to ensure a quick solution to the problem. Once again, we apologise for any inconvenience caused and thank you for your understanding! Please feel free to contact us if you have any other needs. Best wishes. Vivi

Response from uk.vtomanMar 12, 2025

Hello， Thank you for sharing your feedback and we sincerely appreciate your patience. We apologize for the confusion and inconvenience caused by the delayed delivery of the solar panels. Due to the size and weight of the product, we shipped your order separately. The logistics slip number for the solar panels has been emailed to you, but it appears that the package is currently experiencing some delays in the delivery process. We have urged the logistics to dispatch it for you as soon as possible. We sincerely hope that the solar panels will meet your expectations just as well when they are delivered, and if you have any other questions or need further assistance, please feel free to contact us at our official customer service email address: [email protected]. Thank you again for your understanding and support! Sincerely. Vivi

Response from uk.vtomanFeb 22, 2025

Dear customer, We sincerely apologize for the inconvenience caused to you. We did initiate an investigation with Evri long ago, but so far, we haven't received a definite reply. However, please rest assured that we've been constantly following up on this matter. We're willing to process a refund for you. But as a responsible company, we need to confirm the status of the goods with Evri first. This is not only to handle this case properly but also to avoid potential problems in the future. Based on this experience, we've decided not to use Evri's services anymore to prevent similar situations and improve the overall customer experience. To show our sincere apology, whether you ultimately choose to accept the refund or not, we will send you a small token of our appreciation after this issue is resolved. We earnestly request that you give us a little more time to sort this out. We'll do our best to resolve the problem as soon as possible and keep you informed of the progress at every step. Thank you for your understanding and patience. Best regards, Vivi

Response from uk.vtomanFeb 17, 2025

Dear Customer. Thank you very much for your feedback and apologize for any inconvenience caused. Due to our backlog of emails during the Chinese New Year, there was a delay in processing emails after resumption of work. However, we have verified the background records and your emails have been replied within three days. We take your comments very seriously and will further optimize our email system. If you still have any questions or need further assistance, please feel free to contact us and we will try to solve it for you as soon as possible. Thank you again for your understanding and support! Best regards. Vivi