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Lee Jeans (uk.lee.com) has 35 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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UpThere
Jeans haven't arrived in UK and when I rang customer service they were extremely rude and would not allow me to speak to a supervisor.I am disabled because of heart and kidney problems and depend on deliveries. My experience with Lee Jeans has been horrible. Never again. I still have not received my order and they don't seem to care.
Mr S.
Absolute rubbish, lasted 2 years with minimal wear, cheap denim fabric now reduced to holes in the knees
Kim from B.
I sent back two items for a refund. They refunded me the incorrect amount (£11.97 was taken off). When I raised this, they said they took off '£5 per item for price adjustment'.... what does this even mean?! And also, £5 for each item would equal £10, not £11.97. I've used Lee for years and sent back a few items over the years successfully. This is the first time I have heard of this 'Price adjustment' policy, which is non sensical and not even implemented correctly anyway! I'm in touch with my bank to claim the money back. I won't be shopping with Lee again, their customer service is now rubbish.
Rich P.
Customer service was terrible, you better hope your transaction goes smoothly.
derek T.
I have bought lee jeans for the last 20 years, always good quality material, the last 2 pairs of Brooklyn i bought are rubbish, why do they have stretch material in them + they are not a heavy weight jean anymore. Im switching to levi now, better quality at nearly the same price
Anonymous
I have bought many pairs of LEE Jeans and on one occasion, found the quality to have deteriorated (within 2 months). I reported this as part of a Warranty procedure and was told I had not taken care of the jeans even though I provided clear evidence (I also have several other pairs without damage) + I only use them working from home so zero chance of mistreatment. It took 1 month for them to decide they didn't offer me anything or consider retaining me as a customer by offering a refund or replacement. Very disappointing service to a loyal customer and poor response times.
sigrid
Leuke producten maar als je iets terug wil sturen is dat volledig onduidelijk. Het pakket kun je nl nergens op de site aanmelden en er zijn geen retourlabels meegezonden. Als je belt met de klantenservice krijg je iemand die met een buitenlands accent Engels spreekt waardoor je er ook niet uitkomt. Ten einde raad stuur ik het pakket maar betaald retour om toch mijn geld terug te krijgen. Ze adverteren met gratis retourbeleid. Tip: Koop de producten niet op deze site maar ga op zoek naar een webshop met een klantvriendelijk retourbeleid.
Matthew P.
Refund refused. Ordered a few items, kept a couple but sent a number back, totalling around £100 and using their prepaid label. Heard nothing for about a month so chased up and a week later received a reply saying problem with the courier. That’s it. Nothing more. A further 2 weeks later and I still haven’t received any update or a refund. Something similar happened with another brand - North Face - and they honoured the refund as the problem was with the courier they choose to use. Lee have just ignored me. Will never order anything from them again. Shame as I’ve had many pairs of jeans and other items from them before now
