Faisal
Predatory billing, invisible support
Charged the full monthly fee the second I started a video that then failed to generate. Their own terms say failed generations do not trigger the paid conversion. I pointed that out. They blamed the underlying AI model, offered a goodwill re-run, and then went completely silent on the refund. Their terms also state the conversion trigger three different ways in three different sections. One video, second video, three videos. Take that however you like. Later they billed me the regular plan price on an account I was not even using. I deleted the account to stop it happening again, and emailed to confirm I would not be charged going forward. No response. They ghosted me again. So right now I am sitting here expecting another charge next month with no way to get an answer out of them. Be very careful with your card details here.
Response from UGC Vids AIJul 22, 2026
Hi Faisal, We're sorry to see that you remain dissatisfied with your experience. However, we'd like to clarify several important facts for anyone reading this review. After you contacted us regarding the initial billing issue, we reviewed your case and processed a full refund of your original payment, which was confirmed to you by email. For that reason, we do not believe it is accurate to suggest that we refused to refund you or ignored your request. We take billing concerns seriously and work to resolve them promptly and fairly. We appreciate honest feedback, but we also believe public reviews should accurately reflect the facts of the case. – UGC Vids AI Team