For those who care about their equipment.We understand your dedication to maintaining your equipment, which is why we provide top-notch parts designed to endure the test of time. When you choose us, you'll receive spare parts that guarantee exceptional durability at competitive pricing. We value each and every client, and our commitment goes beyond just supplying spare parts. With us, you are choosing a partner dedicated to the care of your gardening equipment.
UDC Parts (udcparts.com) has 110 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
udcparts.com
Website
udcparts.com
Category
Garden & Pond
Location
WILMINGTON, Delaware
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 88% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
No attempt for delivery had been made as of yesterday. I go to the post office every day.
I will let you know if it's at the post office today
Response from UDC PartsJun 3, 2026
We're sorry for the inconvenience. According to USPS tracking, a delivery attempt was made and the package is currently available for pickup at your local post office in Lyndonville, VT. USPS is requesting that redelivery be scheduled before June 12, 2026, or the package may be returned to sender on June 13. Please contact your local post office or arrange redelivery as soon as possible.
HG
Hermen G.
Seller must be responsible for the item…
Seller must be responsible for the item until customer receives the order.
Response from UDC PartsApr 15, 2026
Thank you for your feedback — we’re truly sorry to hear about your experience, and we completely understand how frustrating this situation must feel.
According to the carrier’s tracking information, the order was marked as delivered on Thursday, April 9 at 11:05 AM to your front door. While we always take full responsibility for your order on our side, the delivery itself is handled by the shipping carrier, and unfortunately we don’t have direct control over their final delivery process.
That said, we genuinely want to help resolve this for you. In similar cases, packages are sometimes received by a neighbor, household member, or placed in a secure nearby location, so we kindly recommend checking those possibilities as well.
Please know we’re here to support you and will do our best to assist further if needed.
LL
Lynn L.
So far cannot get a response from them
Sent a email no response. The mower belt is to short would like a refund
Response from UDC PartsSep 23, 2025
Dear Lynn,
Thank you for contacting us.
We will be happy to assist. Please kindly note that we received your request: "On 8-27-2025 bought a deck mower belt from you, for a Z248F Husqvarna zero turn lawn mower. The belt is about 7 inches to short. I would like to retun it and get my money back.Thank You Lynn Lantis" and responded.
Please be so kind and check your Inbox and Spam folder.
As we replied:
"Hello Lynn,
Thank you for contacting us.
Could you please provide us with your Amazon order number and the OEM number for your belt? We will check if we have an alternative belt that fits your Husqvarna Z248F mower."
JC
John C.
I still have not received my Blades…
I still have not received my Blades that were Ordered on June 20,2025
Response from UDC PartsJul 6, 2025
Dear John,
Thank you for reaching out.
We sincerely apologize again for the delay with your blades. Please note that after you contacted us earlier, we responded with our apologies and confirmation that your order was resent. This message was sent as a reply to your original email.
Kindly check your inbox, including your spam or junk folder, as our response may have been filtered there.
Please let us know if you are still unable to locate the message—we’ll be happy to resend it.
Best regards,
UDC Parts
TS
Todd S.
ZERO CUSTOMER SERVICE
I can see that there is no customer support, no service after the sale, you can't even return an email. I will do everything in my power to report this as credit card fraud with my bank and the local authorities. I will also reach out to SHOP again and update my review. All you had to do was email or call. Wow....
Pissed off,
Todd
This is the last email I sent UDC. They have sent the wrong part twice and won't return an email or call. There is ZERO CUSTOMER SERVICE!!!!!! They also try to put the blame on the customer for their carelessness and negligence. DO NOT USE THE COMPANY FOR ANYTHING!!!! HORRIBLE EXPERIENCE!!!!
Response from UDC PartsMay 21, 2025
Dear Todd,
We’re truly sorry for the experience you've had — and we completely understand your frustration.
When you told us that the first part you received was incorrect, we immediately sent a replacement free of charge. And when you let us know that the second part still didn’t match, we again offered a solution — including sending another correct part to make up for the inconvenience.
Please know that we have been in contact throughout this process, doing our best to fix the issue fairly. We also hear you: the experience didn’t meet your expectations, and we take full responsibility for that.
You’ve had to deal with delays, incorrect parts, and a lot of back and forth — and meanwhile, your mower still isn’t working. That’s frustrating, and again, we are truly sorry for the trouble and the time you’ve lost.
We are still here and ready to make this right. If there’s anything more we can do to help you get what you need, please let us know — your satisfaction matters to us, and we want to earn back your trust.
Sincerely,
The Support Team
AT
Albert T.
Bad business
I ordered blades for my lawnmower that UDC parts website told me were the correct blades. THEY WERE NOT! Now I can't even get customer service to get back with me.
Response from UDC PartsApr 6, 2025
Dear Albert,
We're sorry to hear that you received incorrect parts. Please contact our customer service so we can resolve this for you as quickly as possible.
Best regards,
The UDC Parts Team
DW
Donn W.
Not the part I ordered 😒
Not the part I ordered 😒
Response from UDC PartsApr 6, 2025
Dear Donn,
We're sorry to hear that you received incorrect parts. Please contact our customer service so we can resolve this for you as quickly as possible.
Best regards,
The UDC Parts Team
MC
Mike C.
Fake Company on Amazon
Fake Company on Amazon. No Real Office or Phone Support. Company uses a Registered agent company. The belts are not made in the USA as stated. Another pop-up company making money off uneducated Amazon shoppers.
Response from UDC PartsJun 14, 2024
Thank you for your feedback.
UDC Mower Parts LLC is a legitimate, registered company in the USA. Using a registered agent is standard practice for legal matters. We offer dedicated customer support through our website and email, ensuring prompt responses to all inquiries. Our parts are manufactured to high standards, collaborating with trusted manufacturers for durability and reliability.
We value our customers and are committed to transparency and quality. If you have further concerns, please reach out to our support team.
Best regards,
UDC Mower Parts Team
