Heather L.
Got time to babysit tasks? This is the place for you.
I believe the company is interested in having people pay them every month, but what I don't believe is that they have any interest in doing the things that keep you coming back. I tried for several months, and because of the price, stuck around. I encountered errors & when I inquired how I could make my instructions more clear they said it was fine, but that we could do it this other way (which was essentially just me doing the work) rather than they read and verify instructions. Additionally, you really need to babysit if you want to get anything done. Even though they theoretically have time specifically allocated to you - if you don't send them anything for a week, they won't take any initiative to reach out, ask if/how they can help (based on prior tasks) etc. You really need to have the task, ask for the thing, and then stay on top of the thing. So ultimately for me, it didn't really feel that they wanted to help, only to collect their money - even though they said "I assure you, we want to help!" (their actions indicate otherwise.
Response from Uassist.MESep 4, 2025
Hi Heather, We’re sorry to hear your two-month experience with us didn’t reflect the level of support you were hoping for. At Uassist.ME, our focus is on building long-term partnerships where communication flows both ways and our teams can fully integrate, anticipate needs, and deliver proactive, reliable assistance. We recognize that clear communication is key to moving tasks forward, and we’re always working to strengthen the way we guide and support our clients throughout the process. Your feedback is helping us refine that approach. While we regret we weren’t the right fit for you, we remain committed to improving and ensuring our clients receive the consistency and support they expect. Thank you again for sharing your perspective.