Della
Disappointing Experience with iPhone 12 Pro Max Cases
I ordered two custom cases for my iPhone 12 Pro Max, and my experience with them has been rather underwhelming. Here's a breakdown of my experience with each case: Custom for iPhone 12 Pro Max Military Grade Case (1st Case) - ★★★★☆ Initially, I was quite satisfied with this case. It fit my iPhone 12 Pro Max perfectly, and the design was visually appealing. It served its purpose well, and I was content with it. I use it for 2years Custom for iPhone 12 Pro Max Ultra Candy Case (2nd Case) - ★☆☆☆☆ Expecting a similar level of quality, I decided to switch to my second case. To my disappointment, the size of this case was shockingly larger than my iPhone 12 Pro Max. I could even insert my first case into this second one, highlighting the glaring issue of the ill-fitting design. Frustrated by this glaring discrepancy, I contacted customer service. They initially offered me a mere $7 coupon code as compensation, which was hardly satisfactory. After I provided photo evidence of the size mismatch, they increased the offer to $9, which still fell short of addressing the issue. Their final offer was to replace the second case, which seemed reasonable, but here's the catch: I had to pay a hefty $12 shipping fee. This essentially reduced the value of the replacement and left me feeling unsatisfied with the resolution. In conclusion, my experience with these iPhone 12 Pro Max cases was far from ideal. The customer service experience, while responsive, didn't offer a satisfactory solution, especially when they expected me to bear a significant shipping fee for their design flaw. I won't be taking them up on their offer, and I would think 10x before considering products from this brand again.



