Alex L.
Dont waste your money...
First of all I had a hard time conntacing uaplg then after they finally got in contact with me I got and after a week I finally got my tacking information then I waited another week and a half and I still haven't received my order and it said it was delivered and it hasn't and I've tried to contact them but they still haven't replied to me
Response from UAPLG.COJan 27, 2023
Hi Alex! We are sorry to hear that your experience with us was not up to your expectations. I have double-checked on your parcel's status and it was indeed delivered to your mailbox. We completely understand the frustration this may bring, whereby your parcel's status shows to be delivered but you were unable to retrieve your items. This is a rare occasion, but may happen. We usually deem such issues as a lost/stolen parcel issue. We highly encourage all our customers to add Parcel Insurance to all orders placed in order for us to easily replace lost/stolen parcels. Nonetheless, we have allowed a replacement since this the first time this happened to your order and we have requested for a lost parcel claim document from you via email but we have yet to receive a response. Do send us the required information in order for us to send your free replacement. Thank you!



