Two Way Radio CenterReviews of twowayradiocenter.com

After a few back and forth with "Billy" I have placed my order with the Two Way Radio, but since then (three weeks ago) there is total "radio silence". I've asked them twice to provide a tracking number or to just let me know if they still have the item. No response. I am surprised that they have such good reviews on Google Maps, but unfortunately I will have to ruin that for them with a few 1* reviews...

Placed my order over a week ago. A shipping label was created but my order hasn’t been shipped yet. No updates provided. Call the phone number and get no response.

No confirmation email, or shipping notification. I don’t know where my order is. You obviously have my email.

You guys sent me the wrong radio

I placed an order for my gps, fish finder on 3/11 and still haven’t received it. I called the customer service number twice and they are suppose to be looking into but still haven’t received a response. I would never recommend your company to anyone based in this experience.

I still have not gotten the product in question

It’s been about a month since I order and have not received the product yet takes too long

I ordered two Motorola radios in February '23 with a promised ship date of the "end of the month." However, my order was still listed as awaiting fulfillment seven weeks later. I contacted customer support for an update and was informed they would ship "next month." When I asked for a specific shipping date, I was told they were shipping backorders from August 2022. While I understand the challenges posed by COVID, supply chain disruptions, and workforce shortages, I was disappointed by the customer service representative's lack of empathy and professionalism. Disappointed by the delay and lack of transparency, I requested to cancel my order. To my surprise, the customer service representative responded with a curt "Sure" and disconnected the chat. I wish companies would prioritize customer service and communication during these challenging times. As a businessman, I understand that delays may occur, but clear and timely updates can go a long way in building customer trust and loyalty.