Two Way Radio CenterReviews of twowayradiocenter.com

How can I rate something I haven’t even received yet? Really? No shipping update either. Quit wasting my time with useless emails and get your customer service act together

My order was cancelled, without any notice or reason.

Was never made aware that my purchase was on back order

I called for the third time to see where the right batteries were (they placed the wrong ones) and the woman who took the call was extremely rude! When I tried to tell her what I was calling for she interrupted me and kept saying "what's your invoice number", I told her the phone number and then again tried to tell her what was going on and she again interrupted me by saying "yeah I pulled it up" she then proceeded to tell me that the batteries that were placed were the right ones for our walkies, I said no they aren't and she kept saying "yes they are" like I was lying to her about it! I asked her to transfer me to someone else and she said "there is no one else". She then said "oh wait I read that wrong hold on" and put me on hold. She came back and said they were never placed and do I want them to send them or a refund. Never apologized for HER mistake, she was the WORST!!! Apparently not the first time people had bad customer service by the reviews I read!!

Never received my order.

I asked more questions in the text message and they weren't responded to.

I recently purchased a Hytera ACS-01 cable from Two Way Radio Center. Unfortunately it did not work. Two Way's customer service was horrible. Not only did they not help me troubleshoot the problem, they tried to convince me that a cord with a microphone and PTT switch was receive only and not intended to transmit. I was forced to contact Hytera directly. Hytera's engineers confirmed I was using the cord correctly and that it was defective. Two Way refuses to authorize a return. Hytera had to put me in contact with a local distributor to resolve the problem.

I have yet to receive my order. Every time I check the website it says awaiting fulfillment. This is ridiculous and a sorry way to do business. I’m beginning to think that this business is a scam.