Two Way Radio CenterReviews of twowayradiocenter.com

Do not buy. I have been dealing with an order for almost three months. I ordered two ear pieces for my Motorola clp1010e radios. Mind you I have 14 of them for our restaurant staff to be able to communicate. So I receive the pieces and they didn’t work. The plug end doesn’t even look the same as my other earpieces. I tried multiple times to reach someone to no avail. I finally call after said multiple emails to the service person I was assigned. I was asked multiple questions as they just couldn’t understand how they could be wrong and asked if I was sure I was plugging them in right or if maybe my radio was broken? My reply was so you are trying to tell me that all 14 of my radios are broken or defective. So then I was asked to send photos. So I did. Even took photos with the earpieces that work and come with the radios. You can clearly tell the end is not right. So I have to pay to send “defective” brand new earpieces back when a label should have been sent to me at their cost. I could understand if I ordered an incorrect earpiece but I was told from the number provided I ordered the correct piece so I mailed the two earpieces back at my expense and still have heard nothing or received replacements or my money back DO NOT BUY FROM TWO WAY DIRECT unless you want to waste your time trying to get issues resolved. It’s going on three months oh and my two ear pieces were over $80.00 I have been in the service industry since I was 18 so over 40 years. This is not how you treat customers especially if you want repeat customers

Ordered a radio months ago. No communication from the company. Hard to reach them. When they make a delivery commitment they don’t meet it and don’t follow up.

Purchased 4 batteries, two went bad in less than a week!

I never received what I purchased.

I received an email that my item had shipped. Tried to track and post office said they had not received it to ship yet. Waited a week with no updated shipping. Called the company and was told they probably never had one as they are all back ordered. I was never updated that they were back ordered. Did not receive an apology. Item was a Christmas gift that I thought would arrive in time but now have been told sometime in January. Maybe. Canceled order which was handled quickly and efficiently.

After a couple of months I still have not received my order.

I never received an email confirming my purchase even after calling and asking for one. 9 days have passed without receiving my merchandise or any updates. All items were listed in stock and when I called to confirm my purchase I was told that the warehouse was processing my order. Really skeptical about this company right now. After posting this review, my order was canceled and they claim to have refunded my money (I don’t have reason to doubt them). Unfortunately, they have totally relied upon an automated email system for communicating with me. They claim to have sent me multiple emails about my order and it’s cancellation, yet I never received any of them. I’ve called twice and had a return call from them. I really appreciate a business that answers your call with a live person. The folks that I spoke with were very pleasant and helpful. I’m disappointed that after they saw my negative review they canceled my order without making any effort to communicate with me except through their malfunctioning automated system. I called the day after my order was placed and expressed my concerns about not receiving a email confirmation. Evidently that didn’t raise any concerns about their system because that’s all they relied upon. I’ve now been accused of calling them a crook in my review. I’ve left the original review for you to decide. I’m sure many customers have had a good experience dealing with this company, I have not.

I have nothing to say