Twosome ProjectReviews of twosomeproject.com

Response from Twosome ProjectMar 18, 2025

Hi Ryan, Thank you for your feedback, and we're truly sorry to hear about your experience. Please rest assured that we use Shopify Payments powered by Stripe, one of the most secure and widely trusted payment providers. Your credit card details are never visible or accessible to us at any point during the transaction. If you believe your card was compromised, we strongly recommend contacting your bank for further investigation, as this issue may be unrelated to your purchase with us. Regarding your shipping experience, we did try to reach out to better understand what went wrong but didn’t hear back. We truly care about our customers and are committed to providing a great experience — your satisfaction matters to us. Please feel free to contact our support team at [email protected], and we’ll be happy to assist you further and make things right. Warm regards, The Twosome Project Team

Response from Twosome ProjectJan 15, 2025

Hi there Isabella, we have noticed from the tracking information that your package has been stuck in a distribution center in Miami. Our logistics partner has been warned. Kindly check your emails about the next steps. We will make it up to you! Thanks a lot for your patience.

Response from Twosome ProjectJan 15, 2025

Hi there, your package indeed took way longer to be delivered. We are glad you finally got it and appreciate your patience. It must have been stuck in a distribution center. We have sent a warning message to our logistics partner about this situation. Kindly check your emails about a compensation offer to make it up to you and to thank you for your patience. The Twosome Project team

Response from Twosome ProjectJan 15, 2025

Hi there, we have tried to send your order a second time, yet our logistics partner has again not managed to deliver it to the right apartment. We are sincerely sorry about this and have sent you an email in order to compensate you about the struggles and hope to make it up to you! Our apologies, once again. The Twosome Project Team.

Response from Twosome ProjectApr 9, 2024

Hi there, we have tried to reach out to you, but didn't get any replies from your end. Your address is incomplete and needs an update from your end. Kindly reach back out to us: [email protected]

Response from Twosome ProjectFeb 13, 2023

Thanks for the review. We take these seriously! We have reached out to you concerning your delivery which took longer than expected. Don't hesitate to reach back out to us at [email protected] if you have any questions and hopefully we get another chance! :)

Response from Twosome ProjectDec 9, 2022

Hi there, thanks for your review! Even though we are trying out best to keep our quality standards high, some production issues can happen. Don't hesitate to reach out to our support team at [email protected] for a replacement :)

Response from Twosome ProjectDec 1, 2022

Hi there Riley, thanks for your review. We are a US company but our manufacturer is located in China. For logistical reasons and inventory management we do sometimes directly ship from there. According to your tracking information, your order has been delivered on November 26th. Kindly reach out to [email protected] if it's not the case and our customer service team will gladly help you!