TWO MEN AND A TRUCKReviews of twomenandatruck.com

Overcharged and owner Ralph Dickinson was so rude and had such a bad attitude and refuses to refund me $125. Never recommend!

Group of young men/movers were very clean, friendly and personable. My husband followed them to new home. They unpacked everything except for my son's 50" new tv, was still covered in blanket and seran wrap, whereas everything else was unwrapped/unpacked. My son arrived at new home. When he unwrapped his tv it was severely cracked and unuseable. Obviously guys knew it broke and that is why it was the only thing left unpacked. My husband unwaringly & mistakenly signed off on everything, didn't unpack the tv or inquire about it because it was my son's. The company offered $40 for the tv because their insurance compensates by so much a pound, not by value. Obviously there wasn't much care used in transportation and for customer's property, so I would not recommend. I tipped the guys well in advance, big mistake, trusting they would use care and due diligence because that is what you would expect, but if you value your things, use a different company.

Update: We were contacted by the franchise owner Tim, who stopped by our new house to drop off the ladder that had been left behind 3 weeks earlier. My husband spoke with Tim and told him about our bad experience with the movers, and the items that were damaged or broken beyond repair. Tim offered to give us a $1000 refund for the damaged items. My husband told him that just one of the damaged items alone, a refrigerator, cost more than $1000. Tim said he understood this, but he wasn't able to refund the full cost of the refrigerator. We did receive the $1000 refund, which we appreciated because at least it was something (even if it didn't cover all the damaged/broken items). We also appreciated having the opportunity to talk with the owner about our dissatisfaction. TERRIBLE MOVING COMPANY! Do not waste your money by hiring them! We hired them to both pack and move us. They would not schedule the packing until the day PRIOR to the actual move. The 4 young inexperienced guys packed for only 4 hours (which was the company's minimum time). They did not want to pack for any longer than 4 hours and when asked to pack more items, they acted "put out" and in a hurry to get out of there. They said they were told only to pack the kitchen and garage. My husband had to call the office to ask why this was the case, as we had a large house with many items to pack. He was told they could pack more than those two rooms, which they ignored and did not do. They were in a hurry to get to lunch. The guys did a poor job and packed boxes 1/2 full, stuffed the rest of the box with paper. What a clever way to increase profits by selling more boxes and supplies! They only labeled a few boxes with a ball point pen (hard to see the writing), most boxes they packed had NO LABEL at all. We ended up doing 90% of our own packing, which was a HUGE stress with working full-time jobs. For the actual move-this was horrifying! They sent 8 young inexperienced guys who randomly stuffed items into the 3 trucks, badly scratching/denting 2 stainless steel refrigerators and a trash can, scraping furniture, breaking glass pictures/decoration items and wheels off our grill. They broke a plant in a ceramic pot on our living room carpet and just LEFT IT THERE! We had to clean it up ourselves! They were very careless with our items and rushed around jamming everything into the trucks. It was chaos. They did not care what damage they did. They did not ask about certain items, to see if we needed them or if they should go on the truck (such as our coolers which were needed to transport food). Everything was shoved onto the trucks. They left their own garbage inside and outside our home, and moveable items we had to transport ourselves. When moved into our new home, they randomly stuffed furniture into any room (even though they were given instructions on what items went where). The furniture was upended, on its side, or even upside down. Things were up against closets where it was blocking the entrance. Boxes were all over the place, all through the kitchen walk ways, absolutely no organization whatsoever. IT HAS TAKEN WEEKS TO SORT OUT THE BOXES into the correct rooms, and the only ones that are labeled are the ones we packed ourselves. We had to move some of the furniture into the correct rooms as well, and away from blocking entrances or closets. Once again they left their own garbage outside our house. They left our large ladder at the storage facility and were supposed to bring this to our new home. We still haven't seen the ladder. They overcharged an hour one of the moving days, which we complained about and were "refunded" on the move into our new home. Really? Not sure about that. ABSOLUTELY DISGUSTED WITH THIS EXPERIENCE. My husband complained to the management, but was given a "song and dance" about how they were not responsible for damages and this was in the signed contract. They did not care about our personal belongings or our dissatisfaction. All of this after charging $720.00 an hour (for 8 men, 3 trucks). You can imagine what the total bill was after 2 moves from a house to storage, and from storage to another house. If I could give zero stars I would. Don't put yourself through what we experienced, hire someone else!

Shady business. Unclear pricing, they don't include VAT in their quotes and the amount they say they'll charge up front isn't a fixed cost. Turns out it's by the hour and they'll add the time they spend travelling to and from their office on without telling you beforehand. They will also ambush you with a large amount of paperwork on the day having you sign your life away, again any time you spend reading though this and trying to properly understand it will be added to the cost. The movers themselves were good but the guys in the office seem out to fleece you.

Very over priced charged $400 for 5 pieces was told would be under $200 would not use again

Nature of the Dispute: The business, Two Men and a Truck Moving Company from Doral, was hired to provide moving services, which included packing, moving, and unpacking. The service was scheduled to begin at 9:00 AM, and they were instructed to move items into an identical unit and set them up exactly as they were in the original location. However, when three movers arrived, they arrived late and two movers left immediately. This forced us to hire additional movers to complete the job. Two new movers were sent by the company, but they arrived several hours later. Our building has strict time limits for using the service elevator, which created significant logistical issues for us due to the delay. Throughout the process, our internal movers handled all the packing and the majority of the moving tasks that Two Men Moving was responsible for. They also managed the unpacking. By the end of the move, additional unpacking still needed to be done, but the movers sent by the company refused to complete it, stating they wanted to go home. During the day of the move, I was connected to two Operations Managers, Jose Lorenz and Julian Montalvo, who assured me that everything would be made right and that we would receive a substantial discount due to the issues we faced. Despite their assurances, no such discount was provided, and the problems persisted. In addition, the movers who were eventually sent caused extensive damage to several items, resulting in thousands of dollars in losses. Without prior notice or authorization, the company then charged an additional $947 to our debit card. We were not informed of this charge in advance and only became aware of it through a bank notification. This unauthorized charge is fraudulent. Efforts to resolve this issue with the General Manager, Alan Jenkins, have been unsuccessful. He has refused to refund the unauthorized charge or compensate for the damages. Furthermore, the company has kept our original $250 deposit. Requested Resolution: We are seeking a refund of $250 for the deposit, $947 for the unauthorized charge, and compensation for the damages caused during the move. I strongly advise against using Two Men and a Truck Moving Company, as their actions have been dishonest and unprofessional. Mike Krilivsky

Our move on 7/29 from Ocala, FL to Clayton, NC (to the warehouse first for a month) was miserable. We have no complaints with the 2 people who unpacked the truck from the warehouse into our home in NC; however, the 5 men who packed us in Ocala on 7/29/24 were horrible! They actually packed our large china hutch with the glass shelves and china still inside! They packed a Denon receiver partially in a box with tape around it. They packed our kitchen silverware in a box and marked it "Garage," making it impossible to find for over a week! They packed several pieces of artwork with no wrapping or buffer between the pieces in a cardboard box, causing damage to the frames! They cracked my husband's ceramic Kamado Joe Jr. (smoker/grill) and gouged out the beautiful table it was in. They treated our belongings like garbage. They even told us they were in a hurry later in the day because they had things to do! We will NEVER recommend Two Men and A Truck for an interstate move or any other move, for that matter. This is going on Facebook, Google, and anywhere else we can post it.

Two men and truck out of Ft Wayne, IN sent 3 young guys. One was quiet and nice . However, the other two were totally disrespectful in every way. I had antique dolls to be stored. I overheard one saying, I am putting her dolls upside down. They literally made fun of everything I owned. I even heard guy number 1, tell the other that “if she hears us, you’ll get kicked out”. Worst experience ever for movers.