Melissa K.
Poor customer service
I was provided a quote for my move. I explained to the customer service representative very clearly that we were planning to close and move on the same day so there may be delays with receiving the keys for unloading. She assured me that they would be able to store our items overnight for a $300 additional fee NO PROBLEM. I booked the move based on these assurances. Another representative followed up to confirm less than a week before the move. I called to reconfirm that there would be no issues with the overnight hold at which point I was told they could not accommodate the overnight hold. They were now fully booked and I would need to store the items at my own cost for 4 days and pay double the move quote for unloading and reloading. This information was conveniently conveyed after the cancellation deadline. While I’m happy to pay a cancellation fee when it’s warranted, I was completely misled by the customer service representatives and I’m now out $900 and have had to scramble last minute to book with another company.



