TWO MEN AND A TRUCKReviews of twomenandatruck.com

3 years ago they moved me into my apartment and were exceptional. I came back to move with them again, recieved the same time quote as before which made sense since they were moving all the same items. Needless to say, they took more than double the time they did 3 years ago. To be fair, they did need to unassembled and reassemble my wayfair bed. I figured that would take an added hour. Instead, it took 3.5 hours. One of the movers did not move without the other, so I caught him standing around doing nothing several times. Since the bill was racking up more than double what I anticipated, I went into the truck and moved all my boxes and remaining furniture myself. They broke a shelf in my new home, caused damage to my bed and didn't tell me, nor did they assemble it correctly. Moving is already stressful, and they added to that stress. I was told I'd receive a call to fix the shelf within 72 hours. I hadn't heard back in a week, so I wrote my survey. I got 1 email in response that corporate was looking into my complaint. Another week goes by and no response, no phone call, nothing. I then reached out to another form of communication, as I felt ghosted and like there was no urgency with my case. Finally they called after I reached out 4 times. They offered to knock off 10%. Read that again. This is a team that took more than twice the amount of time as before, all while moving the same pieces as before. I am in customer service, and the reasonable action to have taken for a return customer would have been to call me with haste and intention, apologize, and offer to honor the quoted price. Had they done that, I would have been pleased. Instead I wait, wait, wait, and am offered a 10% refund. I am at tears with a heavy bill I am struggling to pay, having to fix my shelf they broke since they didn't contact me regarding that within a reasonable amount of time, and am now in search of a new bed frame, not sure how I will afford that either. This has been so disappointing. To go from such exceptional service to delinquency, I cannot stress enough that you do not know which end you will fall on with this company, and for that I am giving 1 star, as dependability and consistency with any company is what gains customer trust and respect.

Two men and a truck were the worst and slowest I've ever used. I called their office on Saturday to let them know I'd be 10min late (3:40pm) to get to my old place and asked them to tell the movers to wait at my place, accepting Id be charged for the standby time. When I got to my old place they were not there and they didn't show up until 4:00pm, however the one mover charged me from 3:30. They had three items, a mechanical queen bed, a couch and a headboard. Their own website quoted this at 2hrs in total with the travel in between places, however they took 3 hours 45 minutes in total. They complained that I should have got four people to have the bed moved, even though their website said two people were appropriate and the previous moving company I used only took two men, without complaining, to move the bed. When they loaded the last item I told them I'd meet them at my new residence and drove ahead. It took me 24min to get to my new place and they arrived 57min after I left. The one worker asked to use my washroom, which was fine but when I turned around he had the door left wide open as he used the washroom and that door was adjacent to the door of my apartment suite, which they had wide open to move in. Besides all that the men were slower than any other movers I've used. Expect an hour and a half to two hours more than quoted, unprofessional movers with a bad attitude and a large bill.

I’m writing to share my experience with this moving company in hopes of helping others avoid the same situation. My move from La Crosse, Wisconsin to Woodbury, Minnesota should have been a relatively straightforward studio apartment move — no beds, no appliances, no large furniture. Just boxes, books, a small couch, and a coffee table. What I ended up with was one of the most frustrating and disappointing service experiences I’ve encountered — marked by poor communication, hidden charges, concerning employee behavior, and zero accountability from management. The movers were scheduled to arrive between 8:00 and 10:00 AM. We received no communication until 10:30 AM, and they didn’t show up until 10:50. Work didn’t begin until about 11:10. Yet at the end of the job, they claimed they arrived at 10:30 and billed us accordingly. Despite the clear discrepancy, no time adjustments were made. To make matters worse, the movers took an extended stop at QuickTrip during the move — over 20 minutes — which they also charged as part of their service time. That stop, along with bathroom breaks and idle time, were fully billed as if they were actively moving items. Before the move, I received a written estimate of 2 to 4 hours of service. What wasn’t clearly explained was that this “service time” included the entire 2.5-hour drive from La Crosse to the Twin Cities — leaving only 45 minutes for loading and 45 minutes for unloading. That is completely unrealistic. I was quoted approximately $2,000, which aligned with their original $1,800–$2,300 estimate, and I signed off on that in good faith. But at the end of the move, I was stunned to receive a final bill of $3,150 — well above the quoted range and over $1,000 more than what I was told to expect. When I asked how the charges had escalated so much, I was told, “This happens all the time.” The movers blamed the company’s estimators, saying they never ask the right questions and regularly misquote the scale of the job. They even gave examples of jobs where people claimed to have four rooms of items but actually had a full house, requiring multiple trucks and additional days of labor. From their perspective, this disconnect is standard — and it’s customers who pay the price for that broken process. Beyond the billing issues, the conduct of one of the movers was extremely concerning. He was visibly angry throughout the move, often disengaged, throwing boxes, slamming equipment, and taking frequent phone calls. At one point he asked to use our restroom and took a 15-minute break. He wasn’t consistently moving items, and his energy was tense and off-putting. At one point, I asked, “Are you okay?” and his answer was: “I hate my job. I have to do this all the time to people. They never have a good experience. We get no support. We’re the ones stuck disappointing customers all day. I want to find something else.” That behavior made me feel uncomfortable in my own home. His frustration was clearly real, but it should never spill over into a customer’s experience. The second mover was much more composed and professional — doing his best to move things forward — but it was obvious he was also caught in the tension of a job that had gone off track. When I asked to speak with a manager, the movers called two people. One finally called back — but refused to speak with me directly and only communicated through the movers. I was told someone would follow up on Monday. That was days ago, and no one has contacted me since. I’m sharing this not out of bitterness, but to give a clear and honest account of what happened. The lack of transparency around pricing, the miscommunication between departments, and the emotional volatility from one of the movers created an experience I wouldn’t wish on anyone. Moving is already stressful — what you don’t need is an inflated final bill, unsafe energy in your home, and a company that ghosts you once you’ve paid. If the company is willing to reach out and resolve this, I’m open to that. But more than anything, I want others to know what to expect. Based on what I witnessed and what the movers themselves shared, this is not a one-time issue. It’s a systemic problem. And that’s exactly why it needs to be shared.

CONSUMER WARNING: Avoid Two Men and a Truck CONSUMER WARNING: I was a returning client who hired Two Men and a Truck to handle both the packing and the moving (onto a POD) of my house ahead of a cross-country move. The goal was the pay a professional and well-known crew to take the stress out of moving. This is not what happened. The company tripled the price of the packing job. The packers were in my house for 14 hours and the job was never completed. But I was required to pay three times the cost of the estimated, a price that included hidden fees. The packers began at 9 a.m. It was clear they were inexperienced. Two Men and a Truck didn't provide them with oversight they needed to do the job. Throughout the day, they said everything was going well. At 9 p.m., roughly half the house was still not packed and numerous items and expensive pieces of furniture were stained by being left unpacked/unprotected and put into a dirty garage. We're still accounting all of the damages. But needless to say, this was consumer abuse. I would recommend hiring any other service unless you want to add stress and incur thousands of dollars in hidden fees and damages to your belongings.

Two men and a truck ripped me off. They sent out 2 stoners who broke my 85" TV. They also tore off and broke the siding of the front door in order to avoid taking two (2) steps. They didn't ask if they could remove the siding (which they subsequently broke). They asked if I wanted my TV moved and I said "sure, as long as you don't break it.". They broke it. I called the GM of the Panama City office to get things straigtened out. I was offered $0.60 per POUND of the 85" TV. I remarked that this amounted to about $125 for a +$2k TV. The GM, Carey Smith, told me he'd follow back up with me but of course never did. Do yourself a favor and just go with the cheapest mover. You're going to get ripped off anyways, might as well minimize your damages. Oh, and the two movers tried hitting on my daughter as they left, knowing she was engaged.

Someone on my street hired Two Men and a Truck. They parked in front of my garage, completely blocking my egress. They didn't have to. There was plenty of room on the street for them to park without blocking my driveway. They also damaged the trees in front of my house. They graciously allowed me to get out of my garage so I could run an errand, but they blocked the driveway AGAIN so I couldn't get back in. They ignored me then acted like I was the bad guy when I demanded they move their truck.

Wow, be prepared to be quoted and overcharged once they get your credit card number they will bill you for everything you have. Not only that. They don’t know how to draw operates. They jammed drawers in back to front so they can’t be removed. They crushed and destroyed objects. By placing heavy things on top of anything basic common sense by placing a lid the same size on a container is beyond the comprehension. These people should be on a government pension because they’ll are below the normal intelligence of a frog. On top of that, they left their lunch wrappers behind. Do not use this company.

They are holding hostage an antique mirror of extreme importance to my family from my move and no one will return my calls. It was an absolutely horrible experience and no one should use them.