TWO MEN AND A TRUCKReviews of twomenandatruck.com

We are still involved in a heart-breaking experience with Two Men. My mother's items were moved and put in storage with Two Men when we moved her to assisted living. My mom was very pleased with the service provided by Two Men. When she died, we moved her property to a far less expensive and secure storage facility. The Two Men facility in Peoria is a warehouse with everyone's things in it--items are just put in several different large stacks that are supposed to be separated by a chain link fence, though most are not. There are no labels or tags on anything in the warehouse that has the name or a barcode or anything to tell whose property is whose. And some items supposedly belonging to one pile are not necessarily in that pile--just next to it. Two Men moved our mother's things to the new storage space. No one in our family physically supervised the move, and this was not required by Two Men. After our mother's memorial, we went through the storage facility. A lot of it were big items of furniture or books that we were planning to give away if no one in our family wanted them. But there were several items that were meant to be passed on to us--items that had been passed onto my mother from her mother and to her from our great-grandmothers and great-great grandmothers. Precious China that had been in our family for generations were missing, along with several other items. Items we planned to pass on to our own children someday. When we called Two Men, we were originally told that none of my mothers items were at the facility and that they had all been moved and had we looked good enough through the new storage. We wanted to see the storage space anyway (we had specifically labeled these boxes with their contents and we did not use the Two Men moving boxes). When we were driving to the warehouse, Two Men called and said they had found several boxes that probably were ours. When we got there, there were 6 boxes pulled out for us to view. We were allowed to open and look through them. It was glassware, but it was not our mother's items. Again, these boxes were not labeled with anything to say whose they were. When we asked the worker, he said that he didn't know whose boxes they were, but was quick to add that nothing like this had ever happened before (which I find very hard to believe). I believe that if we had claimed these items as ours, this worker would have let us take them. When we left, we asked for the corporate number and were given the franchise owner, Kevin Christensen's, phone number. Since that date, we have called and spoken with Mr. Christensen at which time he admitted that items in the warehouse were to have been labeled for identity. After we spoke on the phone with Mr. Christensen, we sent an email detailing the phone call, the situation, and our complaint. We requested a response. It has been near a month and we have received no response from Mr. Christensen or from any representative from Two Men. We have reached out to Mr. Christensen again requesting a response. And this is where we are. We hope that we do not have to seek legal advice to get a response and to get some sort of redress for Two Men's negligence.

We had a very unfortunate experience with Two Men and a Truck Arlington. Overall, customer service and solving the problems we incurred are the reasons I do not recommend them at all. To start, when I called to get a quote I was asked to go room by room and list what items we had. So they knew up front. I was also informed they will take apart all beds and put them back together for us on this call. The day before the move, my husband moved the majority of boxes himself and hired TMAAT mainly for the heavy stuff because I just had a baby. I asked the men how long they thought this would take since we were estimated 10-11 hours on paper. They said this shouldn’t take any longer than 8-9 hours. As moving started, we were told they couldn’t touch my husbands bowflex (previously disclosed) unless the whole pulley system was taken off. Not an easy process. My husband and I decided to move it out the door ourselves. At this point I was only 6 weeks post a c section. My husband and I got it out of the door without removing any pulleys and asked if they could at least put it on their truck to take it to our new house. We were then told oh yeah I just didn’t think it would fit out of the door with the pulleys connected. I had previously purchased and was charged for mattress bags at booking. I went upstairs to find the men moving my expensive mattress with no bag on it. I told them I paid for mattress bags. They told me they weren’t informed of this and had to call their supervisor. I showed the receipt I had. They said someone from their office had to bring the bags to us. We waited at least an hour. You are charged hourly for this service and here they are ready to load up this mattress and now they can’t. They worked on a few other things but I know this stalled the move. When the guy showed up with the bags he had brought a queen bag for my king mattress so now he had to go back to their office and get the right size. Here we are waiting AGAIN. This took at least another hour. Next, we were told for liability reasons they can take apart the bunk beds and crib that we had (again previously disclosed) but they can’t put them back together. My toddler was the one still sleeping in the crib and if you aren’t the one taking something apart, it’s not going to be easy to just put together quickly yourself. The next issue: I informed the men that the refrigerator will not fit through the door with its doors on. They first tried to just remove the handles and open the doors but since the doors don’t open fully they proceeded to wedge and get the refrigerator stuck and had to go back and remove the doors as I told them. My husband called the supervisor to see if the man that took apart the crib could at least assist putting it back together. They agreed to this. At this point, the movers couldn’t find the bolts to the crib. They also remembered they had left the bolts to another bed at the old house. They lost something else I don’t remember what, but my husband had to drive to the old house himself multiple times for them. One man took forever trying to figure out how to put the refrigerator back together. The door handle is still loose and the front is all scratched up. They left trash at our house and even their own furniture pads were left behind. Walls were damaged. They said they shaved hours off the move to compensate us for the problems, but this time, in my opinion, was time we should never have been charged anyway. Time waiting on mattress bags (twice!), time looking for lost items, my husbands time and gas running between homes, time to put back together a refrigerator (a professional should not have taken that long)….. they never found the crib bolts. I eventually found them a few days later. We were not compensated or discounted for this HORRIBLE experience other than shaving a few hours off the time which was time we shouldn’t have been responsible for anyway. They ended up clocking it at 13 hours and charged us for 10.5. Interesting as they originally said easy move 8-9 hours. I was told to file a claim for everything else.

I had a very disappointing experience with Two Men and a Truck. The movers damaged multiple pieces of furniture and also caused visible damage to my home during the move. To make matters worse, they left the job incomplete, and I had to hire additional help just to finish getting everything moved. Despite providing documentation of the damages, the company has shown little accountability. They continue to demand payment for an incomplete and careless service, even before properly addressing the issues. I expected more professionalism from a well-known moving company and would not recommend them based on this experience.

I entrusted Two Men and a Truck with transporting a variety of furniture from my store to an auction house in Alexandria, VA, including a prized set of six antique Swedish Rococo chairs. Upon delivery, however, only five chairs arrived. Despite video evidence from both our store and the auction house, Two Men and a Truck has refused to acknowledge responsibility for the missing chair—an omission that drastically reduces the set’s auction value. Even more disappointing, their office staff has been consistently rude and unhelpful in all our communications. Bottom line: I would not recommend Two Men and a Truck if you value professionalism, customer service, or the safe, complete delivery of your belongings. Proceed with caution.

My moving experience on June 28, 2025, was profoundly disappointing. The three-hour quote for moving a small number of items was initially excessive, yet the actual service was plagued by incompetence. Despite explicit discussions with customer service regarding TV removal from wall mounts, the crew declined to perform this service, citing lack of knowledge. This necessitated my injured husband's involvement to complete tasks we had paid for. Additionally, significant time was lost due to the crew's inability to efficiently disassemble furniture. My husband had to guide the movers on bed disassembly, essentially wasting valuable time. Further issues arose when they (Kenneth C.) demanded an additional waiver for TV boxes, prompting my husband to transport the TVs himself. Throughout the move, one mover (Kenneth C.) was frequently absent and seen vaping, while the others struggled. The overall lack of professionalism and efficiency was unacceptable. Most concerning, a mattress was damaged during the move, and the subsequent damage report was misleadingly documented as "prior to move damage," despite an acknowledgement of responsibility from the mover Kenneth C. During the process, I was presented with an electronic document to sign. I signed this document under duress, believing it to be a reimbursement claim, only to discover later it was a prior damage waiver in addition to agreeing I was satisfied with all services rendered. This experience was far from professional and extremely unethical. Following a written complaint and a request to speak with the owner, I was contacted by Operations Manager Dale K. on July 2, 2025. During our discussion, I requested a reimbursement of $540 for 2.25 hours, compensating for the time spent waiting for my husband's arrival at the move site and assisting the movers along with repairs to the damaged mattress. Dale assured me he would discuss this with his team and process the refund. To date, I have not received a follow-up from Dale, despite sending additional emails and making several phone calls. My last attempt to reach the office at (513) 769-6683, the number provided in the email correspondence between myself, Dale K. (Operations Mgr.), Jordan K. (Franchise Mgr.), and George D. (Owner), was on July 10, 2025, was disconnected.

If I could give them a 0 I would! I scheduled an appointment Thursday morning for Saturday from (12-3pm) junk removal pick up time. I called at 2:15pm to check on the status to make sure I didn’t get forgotten about the receptionist originally informed me “yep your still on the schedule for today” and mentioned she will have them call me, I never received that phone call . I called again at 4pm the receptionist again informed me she will have them call me, I never received that phone call. I called again at 4:45pm being that they close at 5pm and my phone call did not go through! I sat at home alllll day waiting on them when I had errands to take care of. Here it is 8pm I haven’t heard from ANYONE. This place is very unprofessional and has lack of communication.I would NOT recommend this company! I was going to deal moving business with them as well but the way this ended I’m good I’ll take my services elsewhere!

i used them twice in NC in the past 10 years. It seems to be a thing for them to takes the first box they pack. Both times one box missing. No one would believe or help me. Will pay a little more and get someone else soon.

This review is for the Burlington franchise. I would give them zero stars if I could. First of all, in an attempt to disassemble a desk that my dad gifted to my son, Blake Paiement broke it beyond repair. When I inquired about having it fixed, Jerry Kerner told me that fixing it would only happen if I paid a $250 deductible fee. The desk was sentimental - it isn't worth $250 to fix. In addition to this, Curtis and Blake lost two items - a corner cabinet and a vacuum cleaner - insisting that they were not on the truck and that we didn't do a good enough job with our walk through at the house that we moved from. Yes, they blamed us. We found these items hours later next to an elevator on the first floor. DO NOT GO WITH THIS MOVING COMPANY - If they break or lose something, they will not own up to it or make themselves accountable for it.