TWO MEN AND A TRUCKReviews of twomenandatruck.com

I received a check for $200 for damaged or missing items. my move in total was $7000. I got tired of the back and forth with them. it was exhausting. the last email from them on Nov 20, 2025, the operations manager stated the alleged items.i replied there was nothing alleged about my items being damaged or missing. he stated my representative signed off on the move. my representative in question was my adult son who had the code, keys,and locks to the storage facility. he watched as all four casters of my hutch were broken off between the truck and the storage unit. he watched as my Stiffel lamp was broken. he was talking to me on the phone during the move. I could not be there as I had to stay in Fort Lauderdale because my closing there was delayed. I did not want him getting in any dispute with workers so I told him to document and take pictures which he did. .I am not computer literate so he did a spread sheet for me of all the missing and damaged items.the company received the pictures and spreadsheet.they asked for receipts. I never said my items were new but they had value to me. the company kept mentioning weight on how they base compensation. it took two men to turn the hutch over and to replace new casters,

I would not recommend Two Men and a Truck. While the movers themselves were courteous and worked diligently, several members of the crew were vaping throughout the move, which was unprofessional. The greater concern, however, was with the office staff. The representatives who handled my booking were persuasive during the initial call, but once the arrangements were confirmed, the details and instructions changed without clear communication. The coordination from the office was poor and made the moving process far more stressful than necessary. Given this experience, I would not choose to use their services again.

If I could give a negative (-50) review, I would. Their moving crew even tore a screen door off its frame. Dumped cat litter down the drain. Didn’t wrap expensive mirrors or nice furniture, as promised, and broke and tore up numerous items. Even chunks of wood taken out of expensive furniture. On top of that, I have missing jewelry. Then the crews office boss has the nerve to scream at me over the phone, literally yelling and not even allowing me to speak. I wasn’t going to listen to his verbal abuse and hung up. All of this on top of head of the 3 man moving crew approaching me and asking me to let them move me with a U-Haul because the company was going to charge me way too much to move me. One of them even telling me the company would bill me up to 22,000. That the company would add more cost onto their original quote and I would be stuck with paying it. On top of all of this, one of the moving crew must have been high on something and threatened to not deliver my furniture until I paid his ransom of 700.00. That’s when we had no option but to call the police. It was a total nightmare dealing with this company. Save yourself the headaches. DO NOT HIRE THIS COMPANY!

TERRIBLE! They didn't show up on the moving day we had established, so I had to switch to the next day. Then it took 3 men almost 9 hours to complete my move. I paid almost $2000 back in July only to then find my new couch, loveseat, bureau (ripped the legs right off), and coffee table damaged - damages are covered per the contract or so it says. I call and speak to a Manager who apologizes and tells me that they are under new management and that he is waiting on his "vendor" to respond to him and that he will "call me tomorrow". Last time he said that was OCTOBER 9th and I had to call him today OCTOBER 27th. DO NOT TRUST THEM WITH YOUR BELONGINGS THAT YOU WORKED HARD FOR!!!

I hired Two Men and a Truck – Northwest Arkansas (Bentonville) for what should have been a straightforward one-day move. Before booking, I asked if it could be done in one day and provided photos of all boxed items before paying. I was told it had to be scheduled as a two-day move due to “DOT and labor law restrictions.” Relying on that explanation, my family paid for hotel rooms, overnight pet care, and an overnight fee, all of which proved unnecessary. The move itself took about nine total hours (1.5 to load, 3 to drive, 1.5 to unload, 3 to return)—well within federal DOT’s 14-hour on-duty and 11-hour driving limits, meaning there was no legal reason to require two days. Because the company insisted on starting Sunday, I was also charged a $300 “Sunday move” fee that would not have applied if the job had been done Monday in one day. Management later confirmed this was company policy, not a DOT rule. After the move, I contacted the office by email to request clarification. Over the next week, I received inconsistent, incomplete, and changing explanations. • Zach, the representative, stated he was in business school and gave contradictory answers. When I pressed for clarity, he threatened to issue a higher invoice total even though I had already paid in full. • Jared, the general manager, made only a minimal effort to help and provided vague responses that never addressed the core issue. In total, I paid around $700 more than necessary due to how the job was scheduled and handled. The movers themselves were punctual, efficient, and careful, but management’s handling of the situation was misleading and unprofessional. Customers deserve clear, honest communication and transparency—not misleading legal claims, hidden fees, or threats after payment. I hope this encourages stronger oversight and accountability at this location.

I hired the Charlotte Two Men & an Truck for my move to Port Orange, Florida. I had to secure a storage unit on the delivery side as I would not be going to Florida till a later date. Due to the way my things were placed (more like crammed) into the storage unit, several pieces of furniture were damaged. My mother was present during the unloading process and let me know she didn't think off of my things would fit into the unit, so I leased a smaller 2nd unit in case. I had told the crew that the 2nd unit was available if my things would be too tight in the original unit. They didn't use the 2nd unit, but crammed all of my things into the one storage unit, thus causing damage for several of my furniture pieces. This was discovered when the local Port Orange Two Men crew started removing the items. They pointed out each damage issue prior to removing the pieces from the unit, and took photos of each damaged piece. After delivery, I immediately reached out to the Charlotte Two Men and let them know damages had occurred and would be submitting a claim, which I did a few days later. I received an email from their claims department asking if my damaged items had been packed in the boxes by the Two Men Crew or myself. I noted that all of the damages were to furniture items, and not pack in boxes. I sent more photos. I also reached out to the manager of the Port Orange location to ask if he could be of assistance on my behalf. He was kind enough to call the claims contact to discuss my situation and claim. He was told that my claim would not be processed as 'my items were moved around in the storage unit after the Charlotte team completed and left'. This was certainly not the case, as I would not have been able to move anything if I had wanted because everything was jammed in the unit so tightly from floor to ceiling. Again I sent supporting photos and a final request for my claim to be processed, I included the manager of the Charlotte location on this final email. I have had no response. In addition to the damaged furniture (several pieces belonged to my Grandmother), the hardware was thrown into an orange juice bottle (not washed out) and when found, the hardware was corroded due to the orange juice at the bottom of the bottle. Also, I am missing quite a bit of hardware, so will have to purchase hardware before I can re-assemble those items. I generally only leave positive reviews, however in this case I needed to state my disappointment and frustration. If you are considering the Charlotte Two Men company for your long distance move, you may want to re-consider. My things were NOT handled with care or respect. The management and claims team has brushed aside my legitimate claim and have ignored my last emails.

This company ruined a brand new $600 mission chair. The wood on the the arm was gouged as the movers forced it through the door, not to mention the damage done to the wall. They offered us $75 for the damage, which took from August 25th to September 20th to make this offer. I called them the Tuesday before and didn't get back until Saturday. They were supposed to wrap the wood furniture, which they only wrapped 3 or 4 pieces. There was also a scratched entertainment center that was missing its shelves, which were returned a week later! We told them to keep their $75, which was an insult. I will never hire this company or recommend them.

Horrable service. If u planning relocation better find an other company