TWO MEN AND A TRUCKReviews of twomenandatruck.com

My contract stated I would have a 3 man team but because they were short staffed only 2 were there for the 1st hour. One of there team member's had to drop the 3rd member off. As they waited for this team member 1 of the 2 movers mentioned how he was supposed to be off but they called him in last minute. This is just to be clear how short staffed they were. A few hours into the move the team showed me that the truck was full and they didn't have much room for anything else. So he called his Manager, Brittany to advise her of the issue. Once he hung up, i asked "so what's the resolution?" he said "they don't care". So Brittany calls me highly agitated telling me they can't move my refrigerator because it requires them to take the doors off and they can't do that. I told her that was false because Home Depot removed my front door to bring it in so they still needed to move it. So she wanted to argue about that. At this point I'm pissed because she seems to have an attitude when I'm the one that paid her company to move. Fast forward past the back and forth arguing, my next question is how are you going to move the rest of my items. I sold my house and I need to be out of here by 5pm? She goes on to say she needs to "see" if she can get another truck out there and how it was gonna cost extra blah, blah, blah....My response is I don't care about the logistics. Brittany and I had words and she decided to hang up the phone in my face. What i kept telling her was I'm not arguing with someone I paid to do a job, so just GET IT DONE! If i wanted to be this involved in the details i would have moved myself with friends. The point of agreeing to pay a company 1000 plus dollars for a move is to get it done professionally and in a timely manner. Well none of that happen. So, the other truck never came and a lot of large items including my $3000 refrigerator was still left at the property. So, i had to make arrangements with OpenDoor to RENT my house back for $213 per additional day. I didn't find another moving company to come out until Monday (the original move took place on Sat), i had to pay them $575 for 3 hours and I'll add that they were able to move my refrigerator but just removing the front door to the house and I paid OpenDoor an additional $426 to have the home for 2 more days. On Saturday, i informed 1 of the movers that I wasn't paying the balance of $592 because they didn't complete the job. He called who he needed to call, i tipped him $100 and he left. Right after he left I called Amex and had them block any additional charges from Two Men and Truck. After, i was alerted by Amex that the company tried twice to submit the charges I got a call from Two Men and truck no apology just a call informing me that they worked 6 hours and needed to be paid. Whomever, the man was that called me could careless that the job wasn't finished, the extra expenses that i incurred nor the fact that his employee hung up on me. So, he mad sure to threaten me with collections and a lawsuit if I didn't pay. I told him I could careless and that I'd be glad to go to court. However, Two Men and a Truck continued to try to charge my account and it eventually went through. Right now, i have a dispute with Amex because they said sometimes companies use different vendors (or something like it) to try to process payments and that's why it was allowed to go through. So, we'll see how that goes. I was going to let that process handles it's self until I discovered that my $600 Fuji road bike that 2 Men and a truck moved and threw in my garage has a bent frame and the back tire is no longer on the bike. It's not rideable at this point. Prior to discovering this...maybe 3 days after the move I took the shrink wrap off my new Samsung washer/dryer set to find the entire top of the dryer dented. This company is disgusting and should be ashamed of ripping folks off and destroying their property. DO BETTER!

This review is for 2 Men & a Truck located in Fletcher, North Carolina. Our job was a two-part move. First, it was moving the bulk items from my home to a local storage facility, then a move 700 miles away to our new residence a month later. My wife and I are 70 & 66, and we packed all the incidentals, clothes, books, dishes, etc, with the idea of reducing our moving costs. We filled one 10 ft storage unit ourselves and rented a second one for the furniture. All that was left was the big stuff, couch, recliner, bedroom, a desk, and 3 TVs. I even gave away all the furniture in our second bedroom. Easy right? There weren't even any appliances. They gave me a written estimate of between $800 and $1100, which I thought was high to begin with. When the movers came the guy in charge, Dak, took a half-hour explaining things I already knew, or could have read. It took them 3 1/2 hours to unload half a house. When we got to the storage facility I asked Dak how long it would take to unload. He said an hour, hour, and a half. I left to do a few errands and returned an hour later. They had already unloaded all the big furniture (2 man job) and now Dak was at the unit while his helper unloaded everything else himself. Dak would "pack it" and line everything with brown paper which was completely unnecessary as the furniture was already padded and shrink-wrapped. When I questioned him, he said they have to do it. He was very defensive. Dak only left the unit once and that was to get something out of the cab. He didn't help the kid unload anything. Long story short, it took them over 3 hours to unload and the bill was $1300. Their estimate maxed at $1008 and I thought the minimum, which was $800, was more like it. I refused to sign and Dak put me on with the boss. He refused to lower the price even to the $1100 level. The price is the price he said. I signed for the $1300 and disputed the bill with my cc company. As I was leaving I had to squeeze through a small space as Dak didn't park far enough to the left to give people room to get by. My mirror caught a pole and folded back and then popped forward. As it did that it made a sound and Dak came around from the back of the truck and angrily accused me of hitting his truck. He's a big guy and I'm 70. It was unnerving. These guys are the worst from the top down to the crew leader. The young man who was the helper was the hardest worker. Good kid. I told them if they did a good job on this move, I would give them the big one too. LOL. What a businessman! I disputed the bill, agreed to pay $800, and my bank accepted. This was a half-a-day job and should have been scheduled as one. I made it very clear at inception that there was very little left to move other than the furniture so they knew right at the start that they were going to stretch this out and rip the old people off.

I did not have the best experience with my move with the Stockbridge, GA location. The movers were friendly, but apart of my desk was broken by one of the movers. Also, I had a box of cleaning supplies from the laundry room contained gallons of bleach. One mover told me he could not carry certain items on the truck and asked me to unlock my car so he can put a few boxed items in the back seat. The mover put the box in side ways and not flat down to fit more items in the back seat. I noticed I needed to take the two boxes out of my car after the move was completed and noticed the smell of bleach. I immediately moved my boxes and saw that some bleach spilled out on the back seat of my car on my leather seat. I reached out to the company and I was advised they would not be compensating me for any damage done by the bleach spill. At this point it is not about compensating (which something should happen if there is permanent damage) It is about the principle of doing what's right and treating clients fairly and justly. The way I was treated given the $1700+ I paid for the service is just wrong! Overall, horrible experience!

they did not cover any wood furniture as theysaid they would. did i sign saying packed good yes with the little bit I could see.. damaged my ggs piano, broke 2 desk in 1/2, scratched up a new frig, scratched up $600 wood table bent a $800 rug in 1/2. when a called to fill claim got told to bad. even though I paid $100 for furniture packing supplies from them and i provided 3 dozen moving blankets to which not all where used. they didn't take care of my stuff. didn't recieve the grandma policy they claim. wouldn't not recommend them to any one! they told me to get a lawyer and sue them great customer service

My son and his wife booked the Norwalk Two Men and A truck for their move. Today the movers showed up and refused to wear masks. My daughter in law stated that they went back in their truck and drove away. She called the Norwalk office and was told that they don't wear masks while doing the move and the office then cancelled their move and refunded their money while leaving them high and dry. HOWEVER, when you call any of the TMT offices a whole long spiel message comes on telling about how Covid compliant they are. I called the main office in Lansing, Michigan and was told they don't wear masks. The public needs to know that Two Men and a Truck DON'T CARE ABOUT THE SPREAD OF COVID !!! Do NOT use these people. I immediately called the mover I used this year and they are moving my son and his wife and YES, they wear masks because as the rep said, it is code and the responsible thing to do. Horrible company... stay away... stay very far away ... did not wear masks, refused to do so and got in their truck and drove away ... really??? and don't respond you are Covid compliant... you are NOT ... am posting this on all social media platforms... ***UPDATE owner responded with more lies saying how the movers are required to wear masks...the movers REFUSED to wear masks and the office stood behind them and cancelled the move... even Angelina at the home office in Lansing, Michigan said they don't have to wear masks... TMT says treat the customer like your grandma... well it's evident they want to kill her...

Oh my God!!!!! DO NOT use this company. They tore up my furniture. How do grown men destroy things as small as night stands? They are slow and they send people who aren't trained , and train them on your dime. What should of been 2-3 hours took 5 costing me over $900. I wish I could take it back they are terrible and will cost you a lot of money in damages and time. Beware!!!! Not disgruntle just want to warn the next person. Go someplace else

Be very careful when booking this firm and don't underestimate the volume you need moved!!!! Anything over your booking volume is charged at an extortionate rate and despite booking a same day transfer, which didn't actually happen they had the audacity to charge me an extra £250- even with me supplying 2 additional movers myself. Stay well clear!!!!!!! I'd stay well clear

Horrible experience! Movers were polite and nice but my husband had to provide tools to Disassemble furniture. Was asked if I wanted to pay extra insurance to cover 20,000 dollars of damage which I did. Cost was 150 dollars. Do not do this!!! Was told later by their customer service that this covers nothing through them but by the state??? After they broke my marble counter top for a bedroom dresser and broke my leg to my sons bedroom dresser they offered 125 dollars. Their reason for not covering anything is the material it’s made of??? My marble was said to have been an item that was easily broken so that’s not covered. My sons dresser was bought from rooms to go and was not cheap! They told me that material was resin and therefore easily broken so again not covered. I don’t know what they do cover but find out about everything they touch and ask if it’s covered. It took three months to finally get compensated for my marble and it was less than half the cost of the estimate I had gotten. The customer service is non existent. Horrible would be a compliment. Countless phone calls with promises of a return call and then nothing. At the end the lady tried to argue with me about how much she did and I was in tears. I was so glad not to have to deal with this company ever again.