TWO MEN AND A TRUCKReviews of twomenandatruck.com

AVOID using this moving company. They are not transparent about their travel costs. Was charged for double the time it would take from their facilities to the the city. The manager has been extremely distasteful when it was challenged. An additional travel time charge will be added to cover the time spent traveling from the movers terminal to your old address, and back to the terminal from your new address. THEY WILL CHARGE DOUBLE. To put this into perspective: A couch set, Queen-size bed, console table, PC and PC chair with a .4 mile distance to the new location took them 4.25 hours. It's laughable. Two men and a Truck will tack on more than it actually costs. BEWARE.

We used Two Man and a Truck to move and store our furnishings until our new home was ready. They moved our things from our townhouse, stored the stuff for 6 weeks and delivered it to our new home. They broke one of our hanging mini tiffany lamps and tried to hide it in the closet. We are missing numerous items and they delivered and extra bed. There are scratches and gouges in our furniture. My husband did not call them to complain about the issues and at this point it's been over 3 months. Do not use them.

Two Men & A Truck DOES NOT rebuild beds when you get to your destination. Two Men & A Truck DO NOT put the boxes into the respective rooms at your destination. There is no courtesy call to let you know they are coming the following day. At Two Men & A Truck, ii you move a Saturday--there isn't a single working number that you can call for support that will connect you to a live person. UNLIKE SO MANY FRANCHISES WHO MANDATE POLICIES TO ENCOURAGE A CONSISTENT CUSTOMER EXPERIENCE, Each retailer of THIS franchise has their own policies around what they will/won't do--so if you use this mover--I would be very diligent--ask for policies in WRITING or you may be surprised that all your boxes are shoved into 1 room and the beds will NOT be assembled. This is a mess --for any sane, professional person who is just looking for a simple move--go anywhere else. Avoid the headaches and disappointment. NOTE: This review is of the Two Men &. A Truck Houston. Address: 7935 Wright Rd Ste B, Houston, TX 77041. IMHO, this is the classic example of a company that started off really great--franchised, grew--and now--could not be LESS concerned with their customers experience or happiness. There is no consistency and absolutely ZERO customer service. The mission, according to their website of TWO MEN AND A TRUCK® is to continuously strive to exceed our customers' expectations in value and high standard of satisfaction. The expectations were set by THEM--and frankly we couldn't have been more disappointed. We've called for resolution but are being met with the blame game- apparently we didn't hold a formal walk through with the movers before they left--so the fault is our own.

They arrived one hour late. The driver stayed on his hands free phone for over 2 hours while loading the goods. I believe that is what caused them to to off leaving 11 boxes behind. He simply was not paying attention. Later the driver told me they were leaving and and I told him there were 2 chairs, a table, 3 copper pots and a carrier still out on the patio. They had walked past these items a half dozen times while taking boxes out of the patio closet. They left after loading these items without telling me. I scrambled to load up all the odds and ends they ignored. I left to follow them to the new site about an hour after they left. I drove 1 1/4 hours to the new site and waited about 20 minutes, then called them. They said they would be there in 20 minutes. They got here almost an hour later. It took them over 3 hours to make an 80 mile drive. In unpacking I found 3 very heavy decorative pots broken, but that was minor to me. What was not minor was the fact that they broken two a 2" wide, 3/8" thick cast iron brace on a table I had made. I can't imagine what they di to break this cast iron piece which was located towards the top of the table base. That evening I asked my daughter to pick up the 3 copper pots they missed that I had left with a neighbor. That is when she went into the apartment and discovered the 11 boxes they left in a closet. The apartment complex manager told them to clear out the boxes so my daughter and grand daughter loaded everything in their pick up and put it in their garage. took 6 days for them to pick up the boxes get the 11 boxes to me. I failed to read the previous reviews ahead of time and that was my undoing. Through the many calls to the company during this process I can't remember anyone apologizing until the last guy wanting more money called. I sincerely hope more people would read these reviews and take them seriously. They are probably the best advice you can get. I take great pleasure in writing good reviews. To me it is fun. This review was not fun.

Was sent an invoice to look over before signing and agreeing with the contract which I never did. Just needed to have a bed in a few boxes moved like 20 minutes away from each other. I was quoted almost $1000. Then when I told him I do not need their services the butt hole on the phone says he was going to charge me a cancellation fee. good luck with that buddy. I’ll dispute it !

TERRIBLE EXPERIENCE. HIGHLY RECOMMEND USING ANYONE ELSE. Two young, inexperienced and unmotivated guys moved me out of my apartment and my sister and I actually did much more work than they did. They kept stopping to sit down and took much longer than they should’ve. They made me upsize my storage unit because they didn’t feel like putting any effort into making things fit so I’ve had to pay more for a unit for the past several months because of their laziness. Finally moved out of it today *myself* and found my expensive sleeper sofa to have gashes and mud caked on all around the foot of it. Oh, and they also broke a lamp and thought it was funny... got that comped. But really just wish I would have gotten ANYONE else to move me. Now it will be lots of fun to have to buy a new sofa since they ruined this one and never told me. Sucky company in my opinion.

DO NOT DO BUSINESS WITH THIS COMPANY!!! After giving me a competitive price and moving my stuff into storage for 4 months, I called them to tell them of the expected move date and location. I then took the day off to be available to them. They ended up not showing until after 2:30 in the afternoon, so in essence I gave up a days pay when I could have worked and met with them after. They then attempted to charge me after I was called twice that same week by the office stating that I would not be charged as our house was so close to their location. They then went behind my back and not only took the amount of my account, but they took an additional $500 on top of that basically emptying my account and going into my overdraft protection account as well. They never contacted me about how the move went (even though there were about 7-8 things broken). When I contacted the office about this. The woman stated that the conversation of the no charge delivery never took place. No integrity in the office and questionable ethics. Take your business elsewhere. (Flint - MI.)

Do not use this company! Two Men and A Truck moved me from old apartment to new apartment community in Feb 2021. I was very dissatisfied with the movers. My complaints are as follows… 1. Mover had to be reminded to wear mask as requested when booking move. 2. Upon leaving my old apartment to drive up the street to my new apartment , the drivers called me to say they were stopping to get something to drink, then he said they will get a sandwich. They didn’t say where but they were gone for 30 minutes. I reported matter to the company. 3. One of the drivers dropped some of my belongings into the wrong apartment. No excuse, they had my new address/apartment number listed on their papers. 4. They broke one of my China plates. The driver called his office to report broken plate but I’ve never received a callback from the company. The drivers were unprofessional, and overall, the move was stressful and disappointing. I would not recommend using this company!