TWO MEN AND A TRUCKReviews of twomenandatruck.com

This used to be a good company so I let them store my entire apartment during a remodel. They lost or stole all my family artwork and several tool boxes with a lifetime of tools and work memories. They have refused to return calls or respond to e-mails. All I can say now is they are BAD NEWS and STAY AWAY from them. When I got thru to my agent he hung up on me.

Absolutely dreadful moving company. The estimate they initially quote is half what they will charge. They double the charge on your card without informing you. Extremely stressful experience on the day. Blaming us for not booking correctly when in fact the fault lay with the booking person on the phone who did not correctly do their job. The guys doing the move informed us that this regularly happens. They almost left our house with half of our contents still in the house. We ended up having to pack at least 1/3 of our stuff ourselves and move it in our cars. I believe their business model is to give people incorrectly low estimates so you book them then they double the price without making it clear to you what is happening and to also blame you for their scam. NEVER USE!!

Punctuality: On the day of the move, I waited for their team to arrive at 8:00 AM as scheduled. After 15 minutes of no-show, I had to make the initial contact. The movers arrived two hours late, and no one proactively informed me about this delay. Misquoted Estimate: When I initially inquired about the expected duration of the move, I was advised that it would take approximately 3 hours with 2 movers. In reality, the move took 8.5 hours, resulting in a significantly higher cost (3x) than what was initially quoted. Damaged furniture: The movers damages my lamp, there was a whole at the top of my dresser and the legs were bent at the bottom of another dressed (from being pushed instead of carried properly) THEFT: $13,000 worth of jewelry, watches and electronics never made it into my storage which I did not realize until I moved out 5 weeks later. It took Bellhop the company I signed with over a week to even get me the names of the company they sub contracted to (Two men and a truck) and the names of the movers who handled my move. I reached out ot two men with a truck and they would not even supply me with a COI or give insight into their vetting and background check process. I have filed a report with the police and a claim with my insurance company as their company is taking no responsibility for this matter. It is has been extremely painful to lose valuable items passed down through generations in my family and not to have anyone held accountable. DO NOT USE THEM!

On May 25, 2023, Two Men and A Truck from the Elyria. Ohio location moved my 80 year old mom from one apartment to another. The WORST experience ever. It took them 14 hours to move a 2 bedroom apartment. They had to make 2 trips because they claimed they cannot stack the boxes very high. When moving the furniture in they damaged the wood work and scratched the walls in a newly remodeled suite. One of the workers just stood around. In fact I caught lurking around the upstairs of her old apartment. Makes you wonder what he was looking for. There were multiple items damaged and broken. This move cost me over $2300.00. I dont think they deserve more than $500.00. I would not recommend them to my worst enemy.

I used Two Men and a Truck in Washington DC for just packing services, DON'T DO IT. I was 100% gaslit and they took advantage. 1. When my movers arrived (different company a few days later) before moving any boxes they began to show me that the one piece of tape holding the boxes together was completely open, that the bottom of the boxes HAD NO TAPE so when they lifted all my belongings fell out, and that the boxes were overpacked. When bringing up these issues to two men and a truck I was asked how they could know it wasn't the movers fault (i had video of the boxes on the day they were packed 3 days prior to the movers), that I seemed happy day of so why was I upset now and that the burden fell on my as the customer to in real time life the boxes/check the tape to ensure it was up to moving standards (I am not an expert it is why I hired a PROFESSIONAL packing company). They were only willing to refund me $75 the cost of the materials they brought that I used. They do not care that this level of packing is representative of their reputation. 2. The packers did not bring enough packing material so I had to pay for ubers both ways to go to a hardware store to get more packing materials with one of the movers after they had already taken more time than expected. 3. The packers stated their driving time was much longer than it was and only when pressed on the exorbitant charge did the management check the GPS to change the cost. Overall, the management spoke to me multiple times . They claimed to make concessions (rectifying their own miscalculations) and fully put the blame on me for their poor quality. My movers asked me if I packed the boxes myself that is how bad this company is.

Two Men and a Truck damaged furniture (actually dropped a dresser), lost items, scratched items, did not provide mattress covers resulting in wood slivers and grime on the mattresses. Would not pay the furniture repair man; had to negotiate a price. Would not reimburse us for replacing glass shelves that they lost, and quit responding to our inquiries. Contacted the home office who said that they had no control of the franchises. DO NOT USE!!!!!

This moving company lost $1500 worth of electronics and their claims process does not protect these items. I called them multiple times the next morning after my move and no one responded until 2 business days later. The claims manager, Garrett, was extremely apathetic and unresponsive. It took him two full weeks to “investigate my claim” and was inconsistent in what happened during the move. At one point I was told someone saw the item and the next time we talked he said no one had seen it. Garrett talked down to me and made me feel like I was not given a fair investigation into what happened. DO NOT use this company. When I tried to speak to another manager no one could give me a direct line or provide me with someone else to speak to. I’m now out $1500 and their “inventory sheet” for moves that they reference for claims is a joke as only furniture is covered under it with no option to list out other items. Extremely dissatisfied and wouldn’t wish this experience on my worst enemy.

TLDR: The Charlottesville Two Men and a Truck service will steal your belongings. I recently used two men and a truck in Charlottesville for a move. At the beginning of the move everything was going smoothly. My two movers were Jesse and Logan. They seemed kind; they introduced themselves and stated that they were new. I was concerned about this but gave them the benefit of the doubt. They did stop for about 30 minutes to take pictures of inventory on the truck. It is unclear if I was charged for this time. They stated that they were unsure if I would be. At the end of the day it seemed that I was, given that they arrived at 11:30 and the move lasted until 4:15 (I was charged for 4.75 hours). This is an extra 100 dollars given the 200 dollars per hour cost. Upon arriving to the destination, it became apparent that these were, indeed, new workers. They were dragging cushions across the wall in the stairwell, and scratched the wall in the stairwell in multiple areas with other pieces of furniture. They did try to get the scratch out with a 'Magic Eraser' sponge, but it ended up just taking the paint off the wall. They did file a damage report for this and that is fine, I figured we could get it repaired after without problem. We have used Two men and a Truck before for other moves (in other states) and there has been no issue with coverage of damages. The workers then spent approximately 1 hour attempting to take apart our bed frame. We have never had this issue before with other Two Men and a Truck services, despite having had the same bed frame in the past. In total, the bed frame alone added approximately 2 hours of work to what should have been a very quick move (with prior Two Men and a Truck providers in other states). They also scratched the walls of the stairwell again with the bed frame. These are all problematic things with a moving service. Ultimately, we settled up. I still included a tip, despite all the damages. I also provided them water bottles throughout the day whenever they needed it. I thought it was all over. As I go to sit down for the night it becomes apparent: THEY STOLE MY NINTENDO SWITCH. I contact the office and it soon becomes apparent that they are not going to do anything. I implore you to not use a service with movers who WILL STEAL FROM YOU. Furthermore, they work with a repair service which seems to be contracted by them. When he was evaluating the damages he stated he would not provide a quote and he would repair the damage himself. Furthermore, the insurance they provide requires a 100 dollar deductible in order to have services rendered, despite not providing a quote. DO NOT USE THESE MOVERS.