TWO MEN AND A TRUCKReviews of twomenandatruck.com

This Company by far in all my 73 years experience is the most unprofessional, disrespectful uncaring bunch of renegades you'll ever have the opportunity to work with! Advice: KEEP LOOKING! My valuables were broken, loose slammed into boxes, $100 lamp shades were sandwiched together and just thrown into the truck. My things - 80+ boxes were then delivered to new address and scattered all through out the property. ie. Kitchen was in the garage, BATH was in the kitchen! I was in a real mess - you could not even get into the office. While I was assisting one of the movers inside the home, the other two 'stoners' snuck 30+ boxes into the garage without my knowledge. It all started when they sent their PACKERS 12 days early - I Lived in boxes for what seemed like forever - they packed my coffee! When move day came, 3 Men & a Truck showed up with one problem child-attitude. Everything went OK until they started smoking their vape (pot) pens going back and forth to the truck. But, not all-of-them. One gentlemen fit the description as a "Mover Whom Cared"!

I hired Two Men and a Truck to move my furniture and heavy items. My move was set for March 31,2024. The quote I received for the move was $1600 to $1900. I ended up paying $2495. During the move they put gouges in the walls of the old house and the new house. They broke a piece off of my treadmill, they snapped off the water line to the refrigerator and they broke the adjustable frame to my king size bed. They hired Progressive Furniture Refinishing to fix the problems. They fixed the gouges in the old house by 4/4/2024. They fixed the gouges in the new house on 4/10/2024. The treadmill was fixed on 4/2/2024. Dave from Progressive Furniture hired J & S Repair to fix the bed frame when it was clear they couldn’t do it. J & S came out 8 times in over 25 weeks to assess the problem and they couldn’t come up with a solution for over 25 weeks. Totally unacceptable that I had to wait over 25 weeks for my bed frame to work. I would never hire them again. I paid more than the estimate and they broke too many things and I didn’t have a functioning bed frame for 6 months. Just beware this company does not care about their customers.

Unprofessional, very expensive, and despite saying what furniture went to what address with the addresses stuck on each piece of furniture as a backup they managed to stuff it up.

They charged me over $1600 to move my 2bdrm apartment of furniture just 5 miles away to their storage. They damaged my entire $3800 leather sectional by stacking the pieces on top of each other. Horrible experience.

During the process, the movers appeared rushed and were quite rough with the belongings. As a result, numerous boxes were damaged and some of the bins were compromised. Additionally, heavy boxes were placed on top of lighter ones, causing one box to burst open under the weight. My primary concern is the cost of $3700. When we initially discussed the pricing, I was told the hefty price tag was due to travel requirements, including an overnight “legally required” stay in Minnesota. However, the movers informed my son they needed to be on the road by 6 PM and planned to return to Wisconsin that same night, with another job scheduled for Saturday morning. When I issued a complaint, I got a lot of song and dance and told it was my son who wanted them to unload same day. Either way, I was told legally they couldn’t. Plus, my son never asked them to unload same day. They refunded me $300 for the price of a hotel and food for the two movers. I am left wondering, had I not issued a complaint, would I have gotten any refund. I’ve used this company a few times and was surprised and disappointed in their delivery/movers and response. They are risking their reputation for a few hundred dollars. It’s sad. I will not use them again. I don’t trust what they say and felt manipulated.

Despite their tagline, "Movers Who Care," my experience with Two Men and a Truck was quite the opposite, especially for an out-of-state move. I called multiple times during the moving process to express my concerns and was assured that someone would follow up, but they did not. I had to follow up several times myself. The crews arrived hours late for both loading and unloading. Better communication and timely notifications about changes to arrival times would have allowed me to plan accordingly. I did not receive the required information before the move. At the end of the move, I was asked to sign papers, but the movers referenced a pre-move letter that I should have received days earlier, which had not been sent to me. I had to request and receive critical information days after they shipped my belongings. The movers refused to provide copies of what I signed, even when I asked the claims person. The loading franchise provided incorrect and misleading information that conflicted with other franchises and corporate policies. Items went missing and were damaged. Due to the franchise's mishandling of documents—documents not provided before the move or during loading—their claims department is refusing accountability. I also believe they interpret rules and policies that are not clearly stated or referenced in the "standard" documents provided. It is especially concerning that these documents were provided only after they had already taken my belongings. This moving company lacks up-to-date payment and legal agreement software that would provide security and transparency to customers, with measures to protect against fraudulent practices. I do not like being asked to sign a paper without being informed about additional documents that are not clearly identified or referenced on the page you are signing; it is a questionable practice. Additionally, I learned that they stored my credit card information, which I was not informed of when I provided my card details, nor did I provide consent to. Overall, there is a significant lack of accountability and communication. I am concerned that they may use misleading and deceptive practices.

Two Men and a Truck is a terrible company: They1) delivered 15 items to the wrong address despite the fact they were clearly marked. 2) They stole my hand truck and 3) they damaged my lamp. I called 8 times before Adriana in their claims department called me back. I filed their compliant, I sent in explicit photos and nothing. They have done absolutely nothing. This is a terrible company. Beware, don't use them for moving. They don't even come out and access how much stuff you have. We had to leave a China cabinet behind because it would not fit in their truck.

Quoted for a job for 5 hours for $1700, fair price. However when they arrived 1 man and 1 young kid and they took 15+ minutes each time from packing the boxes or getting boxes from the truck. The job ended up taking up to 8 - 9 hours, which ended up costing $2400 almost an extra $1000 from them being slow. A job where we had boxes and furniture ready and sorted. Top it off they required to use our tools, which I had to dig up from a box. Look else where before engaging this company, not sure why we are charged for 2 men if one was in training or a young kid.