Andrew J.
Refused to cancel order less than 10 minutes after it was placed
Emailed them within 10 minutes of accidentally placing an order (because they "pay now" button was literally right next to "apply discount code"). Got a "response" that was literally just copy-pasted saying they won't cancel it because checkout is "a multi step process to eliminate accidental orders". Maybe they should move the pay now button.
Response from twisteddough.shopJun 30, 2026
Hi Andrew! DJ here, the new Head of Customer Experience. I am so sorry this was your experience. I found your order and I know this is from 2023, but I just initiated a refund for you. You should see this back on your card in 5-8 business days! If you ever decide to try our dough out, send me an email at [email protected] with your order number and I will personally add some extras in completely on me!