twinstarhome.comReviews of twinstarhome.com

What an absolute joke. I don't think they can call themselves customer service. This company could care less. Another faceless organization. I begged them to just tell me the name of the part that was missing so I could just buy it myself to try and avoid going through them. Purchased a table 5 months ago, still can only use one drawer.

The WORST customer service. I called 4 weeks ago and did troubleshooting on my standing desk and they said they would send a new motor and it would take 3 weeks to arrive. It has not shipped and seems like they are just blowing smoke and do not stand behind their products. The WORST ever 1st call was July 6th, and the next call was July 24th, and still no shipment of the motor. Frustrating.

Furniture i received was damaged. Reported. Multiple times. They literally held on to my complaint and cancelled it after 1 year of purchase so it would be out of warranty. I would get bs email updates about no customer response when they never even tried to contact. Horrible shady company.

After waiting weeks for White Sideboard with Integrated Wine Cooler to ship, I had to cancel it and reorder. Eventually the item made it to the store. The item was picked up. After taking ALL the parts out, we noticed there was NO hardware. We tore the boxes up 5 times to make sure we didnt miss anything. Made a call to the company and they said that the people they get parts from do not have the parts and they are on back order. Why send something that can not be assembled? Complete waste of money. All customer service would say is to take it up with home depot.

I called Tech Support prior to purchasing a product to inquire about installation requirements. 1 month later I am still waiting for a reply even though they created a "ticket" which I can plainly see online and which I have commented on twice in the interim. The company has convinced me that I should take my business elsewhere. If customer support is this poor BEFORE the sale, imagine what I could expect after I buy the product. In a way, I guess customer support did me a HUGE favor.

They have an elaborate system for customer service that creates tickets and such and nobody bothers to reply when you go in to inquire about parts or service. Definitely avoid buying any products from this company. Complete BS.

This was my UNANSWERED email. "We have a Twin Star Model 2811033FGL SN # AB-77033-U, Date code 15 09 14 The entire thing stopped working and we are looking for a replacement of the blower and bulb. Please advise"

I wish I could give them a 0 star. Their customer service is atrocious. I ordered a cabinet with an electric fireplace. The heater never worked. I called so many times, on hold for so long. They said a technician would call but never did. Finally, I asked for my money back which they said they would but never did. So much effort for nothing. All I needed was a replacement heater. I got it for last winter and now another one is upon us and no heat. Do not buy anything from them - it is a scam!