May Coleman M.
First and definitely last order
I changed my mind about my order and sent 2 cancellation emails within an hour of initial order both of which were ignored. They shipped the shoes without acknowledging my cancellation request and have a policy of charging a 20% restocking fee on returns. I kept boots and gave them away as a Christmas gift because I’m not paying to ship and restock. I will not shop with them again. Btw this order was not placed during a Christmas rush and I feel the lack of customer service is not justified.
Response from Totally Wicked FootwearDec 25, 2019
Hi, our apologies but we received no cancellation request on this order . This is the first that we knew about it. As far as the restocking fee please read the return policy. It only applies when the return is received with tape and label stuck directly on the retail box. We do apologize for this.